Refund policy

Returns policy for electronic goods:

General Provisions

1.1 This returns policy applies to all electronic goods purchased from our store.

1.2 Electronic goods are defined as digital products such as software, e-books, music, 3d models, game modifications, videos, and any other goods delivered electronically.

Refusal of return

2.1 In accordance with applicable law and given the nature of electronic goods, there is no return and exchange of such goods.

2.2 The Buyer agrees that once the electronic goods have been purchased and accessed, no refunds are possible.

Exceptions

3.1 Refunds may be made in exceptional cases such as:

- Failure of the electronic product that prevents it from being used for its intended purpose.

- Unavailability of the product after purchase due to technical reasons beyond the control of the store.

3.2 In these cases, the buyer should contact the support service with a detailed description of the problem and provide evidence of the fault or error.

Refund review process

4.1 To initiate a return, the buyer must contact our support team via the form on the website.

4.2 If the fault or error is confirmed, the store undertakes to:

- Provide a replacement of the goods with a similar, serviceable product.

- Or, if replacement is impossible, to make a refund in full.

Conditions for refusal of return

5.1 The store has the right to refuse a refund in the following cases:

- The buyer has not provided sufficient evidence of fault or error.

- The problem with the product occurred due to improper use or interference from the buyer.

- The product has been fully used or downloaded and the problem is not related to its specifications.

Buyer's responsibility

6.1 Before purchasing an electronic product, the buyer is obliged to familiarize himself with its description, technical requirements and make sure that it is compatible with existing devices.

6.2 The buyer is responsible for the correct specification of his/her data when placing an order.

Final provisions

7.1 The Shop reserves the right to make changes to this Returns Policy. The changes come into force from the moment of their publication on the store's website.