Working Days: Tuesday - Saturday
Working Hours: 10:00 - 18:00 (UTC+8 / MYT)
1. Payment Methods & Policies
- Client may choose to pay via Paypal, Stripe (for U$D & MYR), Touch N' Go eWallet or Online Banking (for MYR payments).
- 25% of commission fee as upfront deposit payment. Remaining payments will be paid once corresponding to the completion of each Project Milestone.
- A 7 days grace period immediately after the end of commission for any overdue/late payments.
- Client loses all rights of artwork if payment is incomplete after commission period.
2. Refund & Cancelation Policies
- Client loses the ownership of artwork, if a cancelation of was issued (by either Client or Artist) at any moment during commission period.
- No refunds if Client issued for cancelation if artwork is 50% (or more) completed, unless Artist breached the terms of commission agreement.
- Refund (up-to-date payments) will be issued if the cancelation is issued by Artist, & no breach of commission agreement was committed by Client.
3. Ownership Of Artwork, Usage Rights & Restrictions (Client's Section)
- Client & Artist share equal rights of artwork during the working (commission) period.
- Client is unable to claim ownership to any generic elements or public domain elements / colors used in the commission project (i.e. clouds, tree, dragon, burger, Forest Green, Sky Blue) or the art style used for the commission project (Artist's art style).
- Client may use the artwork for both personal & commercial purposes (except fanarts & derivative artworks), once the commission & payment is completed.
- It is highly advisable for Client to not use commissioned artworks for commercial purposes if the artworks are works of fan-arts or derivative works (Non-Original artworks) of another intellectual property (IPs).
- Client is responsible for crediting the artist when using the artworks for commercial purposes.
- Client is prohibited from using any commissioned artworks for any A.I. image generation / training, negative / scandalous purposes, nor exchanged or sold as NFT.
4. Ownership Of Artwork, Usage Rights & Restrictions (Artist's Section)
- Client & Artist share equal rights of artwork during the working (commission) period.
- The Artist retains the rights to keep all of the original work files of the artworks and assets.
- The Artist is prohibited to recreate any exact (1:1) replicas of the artworks (excluding art styles and the general theme/concept of artwork) for any other commercial purposes, unless given consent by the Client, or the artworks has been listed as a public domain (Non-Copyrighted) asset.
- The artist shall retain the rights to publish commissioned artworks for self-promotion / portfolio purposes.
Breach Of Agreement
- Client’s failure to provide payment for creative services correctly.
- Client’s failure to credit the Artist when using artworks for commercial purposes.
- Client’s failure to communicate requests for alterations, or excessive amount of requests for revisions and alterations to artworks.
- Client’s general intolerable treatment towards the Artist.
- Client requesting artworks that the artist is not comfortable creating, or contents which might damage the Artist’s personal (and brand) identity and integrity.
- Artist’s failure to deliver completed artworks within agreed time frame, and the failure (absence) of communication of said issues.
- Artist’s failure to disclose the artworks as commissioned work when using for promotional purposes.
- Failure (absence) of communication by either the Client or Artist, of any changes or addition of terms within the Agreement.
- The act of violation in the terms of artwork ownership and usage rights by one or both parties (Client and Artist).
MESSAGING / CONTACT PLATFORMS
- Carousell Chat (for commission requests from Carousell Malaysia)
- Discord: https://discord.gg/vG9TKsWHue
A commission agreement will be sent for any commercial commission requests.