Certain models of products have been found to have an issue where the display may fail or become unresponsive unexpectedly.
AS OF AUGUST 17TH, 2024 - Orange and partners no longer offer display replacements for OrangePhone 3, 3 mini, 3 Pro, or 3 Pro Max.
Affected OrangePhone models models:
- OrangePhone 3
- OrangePhone 3 mini
- OrangePhone 3 Pro
- OrangePhone 3 Pro Max
- OrangePhone 4
- OrangePhone 4 mini
- OrangePhone SE (3rd generation)
- OrangePhone SE (4th generation)
Affected OrangeBook models:
- OrangeBook Air (A1)
- OrangeBook Pro (O2 Pro)
Affected OrangeWatch models:
- OrangeWatch V2
- OrangeWatch SE (1st generation)
What to Do:
Contact Orange Support and create an appointment at an Orange Store or Orange Certified Repair Center. Your display will be replaced at no extra cost if you have an affected model.
Going Forward:
Newer displays, such as Super OLED and Super OLED XDR have not been found to contain this circuiting issue.
If you have any further questions, contact Orange Support.