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Support pages

We're in the process of converting some support articles into pages, here's a list of currently available support pages.


Identify your device

Identify your OrangePhone ->

Identify your OrangePad ->

Compatibility

MagHold Compatibility ->

Trade In

OrangePhone Trade In Values ->

Support articles

Ava Intelligence Features
Article may not be up to date Last updated - 8.4.25 All features listed are available in PhoneOS 11.0 or later. See Ava Intelligence compatibility -> AvaGlowing edge lighting when activeMore aware with on-screen awarenessMore intelligent with on-...
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MagHold3 Case Compatibility and Availability
Models are listed from oldest to newest.Article may not be up to date.Last updated - March 6th, 2025MagHold3 compatibilityThese models are compatible with MagHold3 accessories and chargers.OrangePhone 6OrangePhone 6 PlusOrangePhone 6 ProOrangePhone 6...
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Orange Pencil Compatibility
Article may not be up to date. Last updated - February 11th, 2025 Models are listed oldest to newest. Orange Pencil (1st generation) compatibilityOrangePad (4th generation)OrangePad (5th generation)OrangePad (6th generation)OrangePad 7OrangePad mini...
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Ava Intelligence Compatibility
Article may not be up to date. Last updated - 4.23.25 Ava Intelligence is compatible with:OrangePhone 8 and laterOrangePhone Air (all models)OrangePhone SE (6th generation) OrangePad (7th generation) and laterOrangePad Pro (X4) and laterOrangePad Ul...
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OrangePhone 6 and 6 Pro Service Program for No Sound Issues
Orange has determined that a very small percentage of OrangePhone 6 and OrangePhone 6 Pro devices may experience sound issues due to a component that might fail on the receiver module. Affected devices were manufactured between March 2024 and May 202...
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OrangePhone Trade In Values
Current generation models are not eligible for trade in.Article may not always be up to date.Last updated - March 18th, 2025.Eligible for Trade InOrangePhone 9 Pro Max - Up to $840OrangePhone 9 Pro - Up to $770OrangePhone Air Plus (1st generation) - ...
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Orange Display Replacement Program
Certain models of products have been found to have an issue where the display may fail or become unresponsive unexpectedly. AS OF AUGUST 17TH, 2024 - Orange and partners no longer offer display replacements for OrangePhone 3, 3 mini, 3 Pro, or 3...
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A guide to Orange system apps
Meet the apps included by default with your Orange device.This article includes apps, names, icons, and features from the following software releases:PhoneOS 3.0 - PhoneOS 3.5PhoneOS 4.0 and laterPadOS 3.0 - PadOS 3.5PadOS 4.0 or laterWatchOS 3.0 - W...
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Rules on banned Orange platforms and attempts to bypass bans, blacklists, and more
Orange maintains a high level of quality and reliability with its services on its own and others platforms. With this, Orange is able to pick and choose which services are available to who, what, and where. Orange is also able to pick and choose...
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Orange One Plans
Individual plan - $16.99/moOrange Music IndividualOrange Music ClassicalOrange TV+ IndividualoCloud 50GBoCloud WebButterflyShared plan - $24.99/moOrange Music SharedOrange Music ClassicalOrange TV+ SharedoCloud 200GBoCloud WebButterflyOne plan: - $33...
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Every Orange Event
Events are listed from oldest to newest. 1 - ”An incredible new phone…” (8.19.22) Announced: OrangePhone (1st generation) 2 - ”Audio, book it.” (10.4.22) Announced: OrangeBook (1st generation) and oBuds (1st generation) 3 - ”Welcome to the pad.” (11...
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What chip is in your device?
O3OrangePhone 3 miniOrangePhone 3OrangePhone 3 ProOrangePhone 3 Pro MaxO2 ProOrangeBook Pro (1st generation)O2+OrangeBook 2oTop (2nd generation)OrangeBox (2nd generation)O2OrangePhone 2OrangePhone 2 ProOrangePhone 2 FlipOrangePhone SEOrangePad 2Orang...
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Devices participating in the Orange Project
These devices are participating in the Orange Project.May 1st - June 1st.OrangePhoneOrangePhone 2OrangePhone 3 miniOrangePhone 3OrangePhone 3 ProOrangePhone 3 Pro MaxOrangePadOrangePad 2OrangePad miniOrangePad ProOrangeWatchOrangeWatch V3OrangeBookOr...
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About Orange software updates
This article lists Orange’s software updates and if they are currently available.For information about beta software updates, scroll to the bottom of this article.Key:Bold = OS nameUnderlined = signed versionItalics = Not signedPhoneOSPhoneOS 6.1.2P...
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Identify your oDisplay model
Models are listed from newest to oldest.oDisplay (2nd generation)Introduced: February 2023Size: 25.5”Resolution: 5KRefresh rate: 60HzDisplay type: LCDSpecial options: Nano-textureLaunch price: $699Discontinued: -oDisplay ProIntroduced: January 2023Si...
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Identify your oTop model
Models are listed from newest to oldest.oTop (2nd generation)Introduced: March 2023Chip: O2+Capacity: 256GB, 512GB, 1TB, 2TBRAM: 10GB, 20GBColors: Orange, Red, Blue, Pink, Purple, Green, GrayLaunch price: $899Original OS: OrangeOS 2Discontinued: -Sof...
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Identify your OrangeBox model
Models are listed from newest to older.OrangeBox (X1)Introduced: May 2023Chip: X1Capacity: 256GB, 512GB, 1TB, 2TBRAM: 8GB, 16GBColors: GrayOriginal OS: OrangeOS 3Discontinued: -Software status: SupportedOrangeBox (2nd generation)Introduced: February ...
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Identify your OrangePad model
Models are listed in release order. (Newest to oldest)OrangePad Pro (2nd generation) & OrangePad Pro Max (1st generation)Introduced: June 2023Chip: X1Capacity: 128GB, 256GB, 512GBRAM: 8GBColors: Orange, Silver, Gray, BlueCellular: Up to 9GOrigina...
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Identify your OrangeWatch model
Models are listed in release order. (Newest to oldest)OrangeWatch SEIntroduced: May 2023Chip: S2Colors: Orange, Silver, Blue, PinkCellular: -Shape: SquareOriginal OS: WatchOS 3Discontinued: -Software status: SupportedOrangeWatch V3Introduced: May 202...
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Identify your OrangeBook model
Models are listed in release order. (Newest to oldest)OrangeBook Pro (X1 Pro)Introduced: June 2023Chip: X1 ProCapacity: 512GB, 1TB, 2TB, 4TBRAM: 16GB, 32GB, 48GBColors: Deep Orange, Deep Red, TanCellular: Up to 9GLaunch price: $1499Original OS: Orang...
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Identify your OrangePhone model
Models are listed in release order. (Newest to oldest)OrangePhone 6 Pro & OrangePhone 6 Pro MaxIntroduced: March 2024Chip: O6Capacity: 128GB, 256GB, 512GB, 1TBRAM: 8GBColors: Copper Orange, Pure White, Stone Gray, Pacific Blue, Deep Black, Purple...
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