We want you to be satisfied with your purchase. Our policy differs for digital vs physical goods:

Digital Products

• All sales are final due to the nature of instant downloads.
• Refunds are not available once a file has been downloaded.
• Where files are faulty, please kindly contact us to rectify. Thank you.

Greeting Cards

Processing/Postage:

We appreciate how important it is for you to receive your order promptly. While we aim to prepare and dispatch all orders as quickly as possible, processing times during busy periods may take up to 1–3 working days.

Orders are sent using Royal Mail. Please be aware that Royal Mail delivery dates cannot be assured. Any delivery times shown are estimates and may be affected by peak demand or unexpected delays.

Please check your address carefully before ordering. Make sure your full delivery details, including postcode, are correct, as we are unable to accept responsibility for items delayed or lost due to incorrect or incomplete address information.

Returns & exchanges not accepted.

However, please contact me if you have problems with your order