Due to the nature of digital downloads, they are not eligible for refunds or exchanges. Physically shipped items may be refunded on a case-by-case basis if documentation is provided.

See the Policies page for more information.

Yes! If you're looking for something particular that you're not finding on this site, contact us and describe what you're looking for, and we'll go from there.

If I can't get it for you, I may know where you can get it, so go ahead and ask!

It doesn't hurt to ask. Not only is haggling encouraged, but it might even get you special bonuses if you're a subscribed member. Go ahead and send your best offer (don't forget to mention which items you're looking at).