REFUND POLICY
A refund is available if there is a technical issue in using the theme. Some limitations remain due to its nature as a digital product.
Refund is valid if all these conditions are met:
- The theme is installed according to the system requirements.
- The theme is installed on a normal and stable version of Windows
- The theme has technical issue(s) that make it doesn’t look and function as advertised.
- Refund is applied within 48 hours after purchasing.
These conditions are NOT covered by the refund policy:
- Failed to follow the installation guide that is available to read before purchasing.
- Choosing the wrong variant (HD instead of 4K, or 4K instead of HD, etc.)
- The theme is installed on a non-public version of Windows (i.e., Windows Insider), Cloud, Virtual Machines, or any form of emulator (e.g., Parallels Desktop, Wine)
Before applying for a refund, please make sure you have already done these steps:
- Read the Frequently Asked Questions and Troubleshooting guides.
- Contacted support@ranggakat.com about the issue(s).
How to apply for a refund:
Send an email to support@ranggakat.com with this information:
- The email address you used to purchase the product.
- Forward/quote the email receipt from the store.
- Describe the issue(s) as clearly as you can.
- Provide a screen recording or at least one screenshot for each issue.
After the refund process is complete, you will not have access to:
- Link to download the product.
- Any version updates released after.
- Any email feed related to the product.
Please understand these:
- If any conditions for a refund aren’t met, I have the right to reject the request.
- I will offer you a solution if the issue is fixable.
- There may be some delay in my response to your request (Please understand that this is my side job).
- Please delete any files related to the product (including copies) after the refund is completed.
- In any condition, please avoid doing a chargeback (dispute) on the transaction. This will also prevent you from making another transaction with the store afterward.
Last Updated: 20 May 2025