As businesses willfully look to embrace innovation and walk hand in hand with the latest technological advancements, Salesforce stands at the center of that regimen.
With an annual revenue of over $34 billion (about $100 per person in the US), Salesforce is the leading customer relationship management (CRM) platform.
What makes Salesforce in such high demand?
Salesforce is a 3 in 1 management platform that unites sales, marketing, and service operations. It is also highly automated, customizable and can be used by businesses to arrange, manage, and secure their customers' data.
Salesforce development services offer a bird's-eye view of the collected customer information, with the help of Customer 360, making it one of its most distinctive features.
Salesforce is a cloud-based platform that can be accessed from anywhere in the world. All you need is an internet connection and a browser. Its adaptive disposition is the perfect solution for all types of businesses, big or small.
Salesforce has positioned itself right in the nucleus of the newest technological updates, opening the world of opportunity for your business.
Let's take a deeper look at these updates.
Einstein AI
Shareforce empowers businesses with its latest AI integration. It provides personalized insights and the latest market trends for users to reach strategic conclusions and enhance decisions.
Einstein AI, the newest AI solution, helps automate routine tasks and dispense assistive AI experiences like chat-bots, to optimize customer experience.
It is essential to various Salesforce platforms such as Customer 360, Salesforce Anywhere, Salesforce Lightning Experience, and many more.
Lightning Experience
Salesforce Lightning Experience is the new and upgraded Salesforce. Owing to its evolution, customers now have an advanced and intelligent user interface that aims to boost productivity and user-friendliness.
It is an application that blends the Lightning Designing System (LDS), Lightning App Builder, and Lighting components to provide a dynamic platform to businesses.
Salesforce Lightning Experience is a dynamic tool that delivers more efficient navigation, refined app pages, the latest features and tools, and improved operations.
Salesforce Lightning Experience has revolutionized customer relationships with the help of AI.
Remote work
Introduction to home-based work is a recent shift, however the world has quickly adapted to it. Likewise, Salesforce development services allow clients to work from anywhere, anytime, with a PIN passcode the employer shares.
This is made possible by various collaboration tools such as virtual meetings, screen sharing, and video conferences. In addition, Slack, a collaborative Salesforce product, grants its clients the option of instant messaging across the globe.
Salesforce proves to be a modern cloud-based platform with the main objective of enriching teamwork. Its unique features of document sharing, accessing CRM data securely and encouraging real time communication streamline business processes.
Salesforce Anywhere
Salesforce Anywhere allows collaboration, communication, and project completion to be smoother and more seamless.
With its recent launch, Salesforce Anywhere is the spot where spreadsheets, documents, checklists, and chats are infused to allow teams to work together. This combination acts as a powerful tool in the digital domain, joining sales, market, and service teams and improving customer engagement.
Customer 360
The era of personalized experiences is here, and Salesforce has also jumped on the bandwagon. Customer 360 is a one-stop CRM platform for the entire organization to gain insights from customer data.
This data is utilized to understand customers' intent and preferences in depth and offer customers individualistic experiences.
In return, businesses gain customer loyalty, long-term relationships, and increased efficiency.
The importance of personalized experiences is reflected in the following data: 73% of customers expect companies to understand their unique needs and expectations, and 65% of customers claim they will remain loyal to companies that offer a more customized experience.
Conclusion
All in all, Salesforce is a one of its kind Customer Relationship Management platforms that has transformed the way businesses interact with their customers.
Salesforce development aims to strengthen its potential as a CRM platform by integrating new user interfaces, working closely with AI, allowing hybrid work options, and personalizing customer experience.
Salesforce's future looks bright because it is quick to adopt the latest trends, keeping it ahead of the curve. It is a profitable platform for businesses looking for flexibility and customer satisfaction.
Xavor is the perfect tech hub that provides the latest Salesforce solutions. If you're a company that is looking for exceptional Salesforce consulting services, look no further.
At Xavor, we value the goals and needs of our clients and believe in meticulously walking through each stage of the development process. Hire a Salesforce developer today and check it out for yourself.
We offer Salesforce solutions that exhibit scalability, productivity, and customization.
Being a certified Salesforce Consulting Partner in Pakistan, we offer our services to various industries, such as manufacturing, automobile, semiconductor, and healthcare.
What are you waiting for?
Drop us a line today at info@xavor.com to discuss your project.