How long does shipping take?

All Southern Caviar orders are processed within 2–3 business days. Once your order has been processed, standard shipping typically takes an additional 3–4 business days. Please keep in mind that weekends, holidays, severe weather, and carrier delays may affect delivery times. Once your package has been transferred to the shipping carrier, delivery times are outside of our direct control.

What if my order is incorrect or something is missing?

We want you to receive exactly what you ordered. If your order arrives with an incorrect item or something is missing, please contact Southern Caviar as soon as possible with your order number and a photo of what you received. We’ll review the order and do our best to make it right.

What if I entered the wrong shipping address?

Please double check your shipping and billing information before completing your purchase. If you notice an error after placing your order, contact us as soon as possible and we will do our best to update it before your order is processed. Once an order has been processed or shipped, we cannot guarantee that an address can be changed or rerouted. Southern Caviar is not responsible for orders delivered to an incorrect address provided at checkout.

.What if my package is delayed, lost, or damaged?

We take great care when preparing and packaging every order. However, Southern Caviar is not responsible for shipping delays, lost or stolen packages, or damage caused during transit after an order has been transferred to the shipping carrier. If your package arrives damaged, please contact us promptly with photos of the package and product so we can review the situation and assist where possible.

Do you accept returns or refunds?

Because Southern Caviar products are food items, all sales are final and we are unable to accept returns or exchanges. We truly appreciate every customer and want you to have a great experience with us. If there is an issue with your order, please contact us and we will always do our best to find a reasonable solution when appropriate.

What about food allergies?

Please carefully review the ingredient and allergen information provided on each Southern Caviar product before purchasing or consuming it. It is the customer’s responsibility to determine whether a product is appropriate for their individual dietary needs or allergies. If you have a severe food allergy or are uncertain about an ingredient, we recommend that you do not consume the product.

What am I agreeing to when I place an order?

By completing a purchase from Southern Caviar, you acknowledge that you have reviewed the product information, ingredients, allergen information, shipping policies, refund policy, and applicable terms and conditions.

You can contact us by emailing us help@southerncaviar.com