Last updated: 31 October 2026

At Steady Conversations, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use and manage information when you visit our online store, download free resources, purchase digital products or subscribe to our emails.

1. Information we collect

Depending on how you interact with Steady Conversations, we may collect:

• Your name and email address.
• Information about products you purchase or download.
• Billing and transaction information required to process purchases.
• Information you provide when contacting us.
• Your marketing subscription preferences.

Our website and service providers may also collect technical information, such as browser details, IP addresses and website usage information.

2. How we use your information

We use personal information to:

• Process purchases and provide digital downloads.
• Send purchase confirmations and download instructions.
• Respond to questions and provide customer support.
• Manage our products and online store.
• Send communication tips, updates and promotional emails when you have chosen to subscribe.
• Meet applicable legal and recordkeeping requirements.

3. Email marketing

Steady Conversations uses MailerLite to manage its email subscriber list.

When you purchase or download a product, you may be offered the option to subscribe to our marketing emails.

Subscribing is optional.

If you subscribe, we may email you communication tips, new resources, product announcements and special offers.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails, or by contacting us directly.

Unsubscribing from marketing emails does not prevent us from sending essential communications relating to your purchases.

4. Payments and digital downloads

Our online store operates through Payhip, and payments are processed through Stripe.

These providers may collect and process personal information necessary to complete transactions, provide downloads and protect against fraud.

Steady Conversations does not directly collect or store your full payment card details.

For more information, please review the providers' privacy policies:

• Payhip: https://payhip.com/privacy
• Stripe: https://stripe.com/privacy

5. Sharing information

We use trusted third-party services to operate our business, including:

• Payhip for our online storefront and digital product delivery.
• Stripe for payment processing.
• MailerLite for managing email subscriptions and marketing communications.

We may also disclose information where required by law.

We do not sell customer or subscriber information to advertisers or data brokers.

6. Storage and security

We take reasonable steps to protect information under our control from misuse, loss and unauthorised access.

Information may be stored or processed by our third-party service providers, including on systems located outside Australia.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including customer support, business records and legal obligations.

No online service can guarantee complete security.

7. Cookies and website information

Our Payhip storefront may use cookies and similar technologies to support website functionality, checkout and security.

You can manage cookies through your browser settings.

For more information about Payhip's use of cookies, please refer to its Privacy and Cookies Policy.

8. Accessing or correcting your information

You may contact us to request access to, correction of or deletion of personal information we hold about you.

We will consider requests in accordance with applicable laws and any recordkeeping obligations.

9. Privacy questions or concerns

If you have questions or concerns about how we handle your information, please contact us.

We will review your enquiry and respond within a reasonable timeframe.

Email: hello.steadyconversations@gmail.com

Business: Steady Conversations

Location: Queensland, Australia

10. Changes to this policy

We may update this Privacy Policy when our business practices, services or legal obligations change.

Any revised version will be published on this page with an updated date.