Refund Policy
Stone & Word Press
Last updated: October 8, 2026
1. Introduction
At Stone & Word Press, we are committed to providing high-quality digital publications and a fair purchasing experience.
This Refund Policy explains how we handle cancellations, refund requests, download problems, duplicate payments, and applicable consumer withdrawal rights.
Stone & Word Press is an independent digital publishing brand operated by Edson Dias Galvão, an individual based in Brazil.
Contact: contact@stoneandword.com
Store: https://payhip.com/stoneandwordpress
2. Digital Product Delivery
Our products are primarily digital publications, including e-books, PDF files, EPUB files, and related downloadable materials.
Unless otherwise stated on the product page, digital products are made available electronically after successful payment confirmation.
Customers are responsible for reviewing the product description, language, format, and compatibility information before purchasing.
If a purchased product is not delivered or cannot be accessed, please contact us for assistance.
3. Cancellation and Withdrawal Rights
We respect all mandatory cancellation, withdrawal, and refund rights provided under applicable consumer protection laws.
Customers in the United States
Our digital publications are primarily marketed to customers in the United States and are generally made available for download immediately after successful payment confirmation.
We do not generally offer automatic refunds for changes of mind after a digital product has been correctly delivered and made accessible.
However, customers may request a refund or other appropriate remedy in cases involving duplicate charges, incorrect or corrupted files, inaccessible downloads, materially misdescribed products, or other circumstances covered by applicable law.
All requests will be reviewed fairly in accordance with this Refund Policy and applicable federal and state consumer protection laws.
Customers in Brazil
Where Brazilian consumer protection law applies, consumers retain the right of withdrawal provided under Article 49 of the Brazilian Consumer Protection Code, including the applicable seven-day period.
Digital delivery or downloading does not automatically eliminate mandatory statutory rights.
Customers in Other Jurisdictions
Customers in other jurisdictions retain any mandatory cancellation, withdrawal, and refund rights applicable to their purchases.
Where specific rules govern the immediate supply of digital content, those rules will be respected.
Preservation of Consumer Rights
Nothing in this Refund Policy excludes, restricts, or waives rights that cannot legally be excluded or waived.
4. Problems With Digital Products
Please contact us if:
- A purchased download link does not work.
- The file is corrupted, incomplete, or inaccessible.
- You receive the wrong publication.
- The delivered product materially differs from its description.
- A technical problem prevents you from accessing the purchased content.
We may first offer a working download link, replacement file, or another appropriate solution.
Where a suitable remedy cannot be provided, or where applicable law requires it, we will offer an appropriate refund or other legally required remedy.
5. Duplicate or Incorrect Payments
If you are charged more than once for the same purchase, please contact us with the relevant transaction details.
After confirming a duplicate payment, we will arrange the appropriate refund.
If you purchased the wrong product or made an accidental purchase, please contact us promptly. We will review the circumstances and applicable consumer rights.
6. Requests Outside Mandatory Refund Rights
Outside situations where a refund is required by law, refunds for correctly delivered and functioning digital products are considered individually.
We may take into account whether the product has been accessed or downloaded, the reason for the request, the circumstances of the purchase, and the interests of both parties.
Accessing or downloading a product does not automatically remove statutory consumer rights.
7. How to Request a Refund
To request a refund, contact:
Email: contact@stoneandword.com
Contact page: https://payhip.com/stoneandwordpress/contact
Please provide:
- The email address used for the purchase.
- The product title.
- The order number, if available.
- A brief explanation of the request.
Please do not send payment card numbers, passwords, or other sensitive financial information.
We aim to respond to refund requests within three business days.
8. Refund Processing
Approved refunds will normally be processed through the original payment provider, such as PayPal or another method used at checkout.
The time required for the refunded amount to appear in the customer's account depends on the payment provider, bank, and payment method.
Where applicable law establishes a shorter or specific refund deadline, that requirement will take precedence.
Refunds will be made in accordance with applicable law and payment-provider procedures.
9. Access Following a Refund
Following a full refund, access to the refunded digital product may be revoked.
Any license granted solely through that purchase may also terminate, subject to applicable law.
This does not affect mandatory consumer rights or rights that legally survive termination.
10. Contact and Dispute Resolution
If you have a problem with your order, we encourage you to contact us so that we can attempt to resolve it promptly.
You may also have rights to contact your payment provider or a competent consumer protection authority.
Nothing in this policy prevents consumers from exercising legally available remedies.
11. Updates to This Policy
We may update this Refund Policy to reflect operational or legal changes.
Updates will not retroactively remove mandatory rights associated with purchases already completed.
12. Seller Information and Contact
Trading Name: Stone & Word Press
Legal Operator: Edson Dias Galvão
Business Location: Aracruz, Espírito Santo, Brazil
Physical Contact Address: Rua Petúnia 138, Valle Verde, Aracruz - ES - Brasil
Customer Support: contact@stoneandword.com
Website: https://stoneandword.com
Store: https://payhip.com/stoneandwordpress
For questions about orders, digital downloads, refunds, or this policy, please contact us through the email address above or our store's contact page.