What Personal Data Do We Collect?
Depending on how you interact with Nutrivio, we may process the following categories of personal data.
Contact and Order Information
This may include your name, email address, order number, purchase history and billing information associated with a transaction.
Membership Information
If you subscribe to Nutrivio Premium, information may be processed about your selected plan, subscription status, billing frequency, renewals, cancellations and access to membership content.
Payment Information
Payment-related information may be processed to complete transactions, manage orders and reconcile payments.
Payhip and Stripe are used in our current setup for the storefront, checkout and payment processing. The exact payment information available to Nutrivio depends on the providers and settings used. Payment card details are generally handled by the payment processor rather than stored directly by Nutrivio, but this should be verified against the actual setup.
Customer Support Messages
If you contact us, we may process the information you provide in your message so we can respond to your enquiry. Please avoid including sensitive personal information unless it is necessary for your request.
Newsletter Information
When our newsletter becomes available, we may process your email address, subscription status, consent record and communication preferences if you choose to subscribe.
You can unsubscribe from marketing emails using the unsubscribe option provided in the email or by contacting us.
Technical Information
Our website, storefront, hosting and service providers may process technical information needed to operate and secure their services. Depending on the setup, this may include IP addresses, browser or device information, and technical logs.
The exact information collected depends on the services and settings in use.
Why do we process personal data?
We process personal data for the following purposes.
- To Provide Products and Memberships. We use relevant information to process orders, provide access to digital products and membership content, manage subscriptions and respond to customer enquiries. Legal basis: Processing necessary to perform a contract with you or take steps at your request before entering into a contract.
- To Meet Legal Obligations. We may retain and process transaction and accounting records to comply with applicable tax, accounting and other legal requirements. Legal basis: Compliance with a legal obligation.
- To Maintain Security and Handle Disputes. We may process relevant information to protect our services, prevent misuse, maintain appropriate records and establish or defend legal claims. Legal basis: Our legitimate interests, where applicable and where those interests do not override your rights and freedoms.
- To Send Newsletters. When we introduce our newsletter, we may use your email address to send updates and other marketing communications if you have subscribed and the applicable legal requirements have been met. You can withdraw your consent or unsubscribe at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. Purchasing a product does automatically mean that you will be subscribed to our newsletter.
Payhip, Stripe and Other Service Providers
Nutrivio currently uses:
Payhip for its digital storefront, checkout and membership setup.
Stripe for payment processing.
These providers may process personal data to provide their services, facilitate transactions, support security and comply with their own legal obligations.
Depending on our actual website setup, we may also use website hosting, email, newsletter or other technical service providers.
When our newsletter launches, we will identify the newsletter provider used and ensure that our privacy information accurately reflects the relevant processing.
Service providers may have their own privacy policies and terms that apply to their services.
Cookies and Similar Technologies
Our website, storefront and third-party services may use essential cookies or similar technologies to support functions such as security, checkout, account access and basic website operation.
Based on our current information, Nutrivio does not intentionally use Google Analytics, Meta Pixel or similar analytics and advertising tracking tools.
However, the live website, WordPress plugins, embedded content, Payhip settings and other integrations must be checked before launch to confirm what technologies are actually active.
Where applicable law requires consent for non-essential cookies or similar technologies, we will provide the appropriate information and obtain consent before using them.
You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
Who May Receive Personal Data?
We may share relevant personal data with:
Payhip and Stripe, where necessary to operate the storefront, membership system and payment processing.
Other service providers actually used to operate our website, newsletter or customer communications.
Professional advisers where necessary.
Public authorities where required by law.
Relevant parties where necessary to establish, exercise or defend legal claims, or in connection with a business transfer where permitted by law.
We do not sell personal data.
Where required by applicable law, we take appropriate steps to ensure that service providers process personal data under suitable contractual and data-protection arrangements.
International Data Transfers
Some service providers may process personal data outside the European Economic Area (EEA).
Where the GDPR applies and personal data is transferred outside the EEA, the transfer must be supported by an appropriate legal mechanism, such as an adequacy decision or suitable safeguards recognised under data-protection law.
The specific providers, locations and safeguards must be checked against the services used by Nutrivio.
How Long Do We Keep Personal Data?
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.
Order and accounting records may need to be retained for the period required by Danish law.
Membership and customer-support information may be retained for as long as necessary to manage the customer relationship, resolve issues and meet legal requirements.
Newsletter information is generally retained while you remain subscribed. Limited information may be retained where necessary to document an unsubscribe request or demonstrate compliance with applicable requirements.
Retention periods may differ depending on the type of data and the reason it is processed.
Your Data-Protection Rights
Subject to the conditions and exceptions in applicable law, you may have the right to:
Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data.
Request restriction of processing.
Object to certain processing, including processing based on legitimate interests.
Receive certain personal data in a portable format.
Withdraw consent where processing is based on consent.
Unsubscribe from marketing communications at any time.
To exercise your rights, contact us at contact.nutriviohealth@gmail.com.
We may need to verify your identity before responding. Some rights are subject to legal conditions and exceptions, including where we are required to retain certain information by law.
You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) or another competent supervisory authority.
Data Security
We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss, misuse or disclosure.
However, no online service or method of electronic transmission is completely secure, and we cannot guarantee absolute security.
Third-Party Websites
Our website or content may contain links to third-party websites or services.
These third parties operate under their own privacy policies and practices. We encourage you to review their privacy information when using their services.
Children's Privacy
Nutrivio is not specifically designed for children.
If you believe a child has provided personal data to us in circumstances where it should not have been provided, please contact us so we can assess the matter and take appropriate action where necessary.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, providers or data-processing practices change, or when necessary to reflect legal requirements.
The latest version will be made available on our website with its updated date.
