when you sign up to join my snail mail club, you will receive a letter themed from that current month. for example, if you sign up on February 28th, you're still eligible to receive february's letter. once the month is over, i post the stickers and postcards on my shop for purchase. check out my tiktok page for more details on what you receive that month!

BILLING:

when you sign up, you are agreeing to a recurring subscription. after the initial payment, monthly subscribers will be charged on the same day of the month you initially made your subscription. if a payment fails, you will be notified and given a grace period to try your payment again. after the grace period, your subscription will be automatically canceled.

TO CANCEL:

To cancel, update your payment details, or modify your subscription shipping information, log in to the customer portal.

If you are changing your address details, please be sure to set your new address as the default.

the estimated time of arrival for your order can vary depending on factors such as your location and the time of year. unfortunately i'm not able to provide tracking info --- i drop off the letters to the post office and hope for the best!

below are general estimates for your letters:

​USA

• USPS First Class: 2 - 14 business days

​International

• USPS First Class International: 7 - 30 business days

A shipping notification will be sent when they are sent out.

if you suspect your letter is lost in the mail, please feel free to email me or DM me on tiktok!

please double-check your shipping information before submitting your order.

if you realize there's a mistake, contact me as soon as possible—changes can only be made before the order is processed, but I will try my absolute best to update it before I ship it out to you. unfortunately, I cannot offer refunds for orders sent to an incorrect address.

if you experience any issue with your order, please contact me first — i'd love to work with you to find a solution.

I do not accept refunds, exchanges, or cancellations on orders from the shop. please double-check your product selections, shipping address, and any customizations before completing your order. see first question on how to cancel your snail mail order.

if you suspect your letter or order has been lost in the mail, or if your order arrives with issues, please reach out to me via email or DM me on tiktok.

at this time, i am not able to offer a refund for such cases. i can offer a replacement or store credit, especially if your order has passed the time window listed in the above question.