Section 1 - ABOUT US

This website is operated by ACK AROMA.

Throughout the site, the terms “we”, “us” and “our” refer to ACK AROMA

By visiting our website and/or purchasing from us, you agree to be bound by these Terms & Conditions.

If you do not agree to these Terms, please do not use our website or services.

Contact details:

Email: ackaroma@hotmail.com

Business Address: ACK Aroma, c/o Holistic Therapies Training Academy, Unit 1A Fletcher Ind Est, Clovelly Rd, Bideford, EX39 3EU

Section 2 - PRODUCTS & EDUCATIONAL CONTENT

We sell aromatherapy-inspired craft boxes designed for personal educational and creative use.

Each box may contain ingredients, tools, instructions and access to online educational materials to help customers create their own wellness-inspired products.

All products and educational materials are provided for educational, informational and hobby purposes only. Customers are responsible for ensuring products are used safely and appropriately.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Section 3 - SAFETY INFORMATION

Customers are responsible for using all products safely and according to provided instructions.

Please note:

• Essential oils and ingredients are for external use only unless otherwise stated.
• Always perform a patch test before use.
• Discontinue use if irritation occurs.
• Keep products away from children and pets.
• Some ingredients may not be suitable during pregnancy or for certain medical conditions.
• Customers with allergies or sensitivities should carefully review ingredient information before use.
• Essential oils should always be diluted appropriately before topical application unless otherwise stated.

If you are unsure whether a product is suitable for you, seek advice from a qualified medical professional before use.

ACK AROMA accepts no responsibility for misuse of products or failure to follow provided guidance.

Section 4 - PRICING & PAYMENT

All prices are displayed in GBP (£).

We reserve the right to change prices at any time without notice.

Payment must be received in full before orders are dispatched.

We accept payment via secure third-party payment providers.

Section 5 - SHIPPING

We aim to dispatch orders within 5 working days.

Delivery times are estimates and may vary depending on courier services and seasonal demand.

We are not responsible for delays caused by postal services, customs, strikes or events outside our control.

Customers are responsible for ensuring delivery details are accurate at the time of purchase.

Section 6 - RETURNS & REFUNDS

Due to the nature of our products, we are unable to accept returns on opened or used items unless faulty.

If you experience any issues with your order, please contact us at ackaroma@hotmail.com and we will do our best to resolve the issue promptly.

This does not affect your statutory rights under UK consumer law.

Section 7 - FAULTY OR DAMAGED ITEMS

If your order arrives damaged or faulty, please contact us within [48 hours / 7 days] of delivery with photographs where possible.

We will arrange a replacement, refund or suitable resolution in line with UK consumer law.

Section 8 - DIGITAL CONTENT & ONLINE ACCESS

Some purchases include access to digital educational materials including videos, guides and downloadable resources.

All digital content is for personal use only.

Customers must not:

• Share login access
• Reproduce materials
• Distribute downloads
• Copy or resell educational content

Digital downloads and online content may not be shared, resold, sublicensed or redistributed in any form.

Access may be revoked if misuse is identified.

We reserve the right to update, modify or remove online content at any time.

Section 9 - INTELLECTUAL PROPERTY

All website content, branding, product designs, text, videos, images and educational materials remain the property of ACK AROMA.

No content may be copied, reproduced or used commercially without written permission.

Section 10 - LIMITATION OF LIABILITY

We are not liable for:

• Misuse of products
• Allergic reactions where ingredients were clearly provided
• Failure to follow instructions
• Indirect or consequential losses

Customers use products at their own discretion and responsibility.

Nothing in these Terms excludes liability where it would be unlawful to do so under UK law.

Section 11 - PRIVACY POLICY

We respect your privacy and are committed to protecting your personal information.

We may collect:

• Name
• Address
• Email address
• Payment details
• Order history

Your information is used to:

• Process orders
• Provide customer support
• Send updates where consent has been given
• Improve our services

We do not sell customer data to third parties.

We may share necessary information with trusted providers such as payment processors, website hosts and delivery companies.

Customers may request access to or deletion of their personal data by contacting ackaroma@hotmail.com

We process personal data in accordance with UK GDPR and applicable data protection laws.

Customers may unsubscribe from marketing communications at any time.

For full details, please see our Privacy Policy.

Section 12 - COOKIE POLICY

Our website may use cookies to:

• Improve website functionality
• Analyse traffic
• Remember customer preferences
• Support marketing and advertising

Customers can manage cookie preferences through their browser settings or cookie banner options.

Section 13 - CHANGES TO THESE TERMS

We reserve the right to update these Terms & Conditions at any time.

The latest version will always appear on our website.

Section 14 - SUBSCRIPTION BOXES

Some products may be sold as recurring subscription boxes.

By purchasing a subscription, customers agree to recurring payments at the selected billing interval unless cancelled.

Customers may cancel their subscription at any time before the next billing date.

We reserve the right to change subscription contents, pricing or availability at any time.