Returns

Due to the nature of food products, we cannot accept returns once opened.

Refunds

If your bottle arrives damaged or leaking, contact us within 48 hours with a photo and we will replace or refund your order. Cold Weather Notice

Solidification due to cold weather is not a defect.

Warm gently to return to liquid form.

Shipping

Free UK shipping on all orders

Orders ship within 1–2 working days

Delivered via Evri (2–4 working days)

Tracking included

During winter months, ATÁ may thicken during transit.

This is normal warm gently to return it to liquid form.

ATÁ Order Support

Thanks for reaching out. We’re here to help.

If your ATÁ arrived thick or semi solid, this is normal during cold weather.

Place the bottle in a warm room or a bowl of warm water for 5–10 minutes, it will return to liquid form.

If your bottle arrived damaged or leaking, please send a photo and we’ll replace or refund it immediately.

Thank you for supporting our Early Batch you’re part of the first 50 customers in ATÁ history.