Anna Innovation Solutions (AIS)

Including AIS Premium Business Library and AIS Smart Tools

Last updated: 10 October 2026

Jurisdiction: United Kingdom

1. Who We Are

Anna Innovation Solutions (AIS) is a UK-based sole-trader business operated by Anna Balandynowicz.

We provide digital business resources, including downloadable templates, spreadsheets, compliance toolkits and interactive decision-support tools.

For the purposes of applicable data protection legislation, Anna Balandynowicz, trading as Anna Innovation Solutions, is the data controller for personal information processed by AIS.

Contact details

Email: info@annainnovationsolutions.com

Postal address: Apartment 5, Empire House 92-98 Cleveland Street, Doncaster, DN1 3DP, United Kingdom

Website: annainnovationsolutions.com

Store: payhip.com/AnnaInnovationSolutions

2. Information We Collect

Depending on how you interact with AIS, we may collect:

• Your name and email address.
• Billing details and purchase information.
• Details of products purchased or downloaded.
• Customer enquiries and correspondence.
• Newsletter subscriptions and marketing preferences.
• Technical information, such as IP address, browser type and website usage data, where collected through our websites or service providers.

Payment information is processed through our payment and commerce providers. AIS does not need to receive or retain customers' complete payment card details.

3. How We Use Your Information

We use personal information for the following purposes:

3.1 Processing orders and delivering digital products

Lawful basis: Performance of a contract.

We process customer information to complete purchases, provide access to digital downloads and fulfil our contractual obligations.

3.2 Responding to customer enquiries

Lawful basis: Performance of a contract or legitimate interests, depending on the nature of the enquiry.

We use contact information and relevant correspondence to respond to questions, resolve purchase issues and provide customer support.

3.3 Maintaining business, financial and tax records

Lawful basis: Legal obligation.

We retain relevant transaction and financial information to meet applicable accounting, tax and record-keeping requirements.

3.4 Preventing fraud and protecting our services

Lawful basis: Legitimate interests.

We may process necessary information to prevent fraud, investigate suspected misuse and maintain the security of our business systems.

3.5 Sending newsletters and promotional communications

Lawful basis: Consent, or another appropriate lawful basis where permitted by applicable marketing rules.

We may use customer contact information to send marketing communications where legally permitted. Customers can unsubscribe from promotional emails at any time.

3.6 Understanding and improving our services

Lawful basis: Legitimate interests, where appropriate and subject to applicable cookie and privacy requirements.

We may use relevant information to understand how customers interact with AIS and improve our products, services and customer experience.

Our legitimate interests

Our legitimate interests include running a secure business, responding to enquiries, preventing misuse and improving customer experience.

When relying on legitimate interests, we consider the necessity of processing and its potential impact on individuals' rights and freedoms.

4. Payments and Digital Product Delivery

AIS uses Payhip to facilitate digital product sales and delivery, and Stripe to process card payments.

These services may process customer information as required to complete purchases, prevent fraud, provide receipts, calculate applicable taxes and deliver purchased products.

Their processing activities are also governed by their own applicable privacy notices.

4.1 Locally Used Digital Products

AIS digital products are designed to be downloaded and used locally on customers' own computers.

Customers may enter financial, business, operational or other information into these resources. AIS does not automatically collect, access, store or process information entered into downloaded products.

Information entered into these files remains under the customer's control unless they voluntarily share it with AIS, for example when requesting technical assistance.

Customers are responsible for managing access to their completed files and maintaining appropriate security and backups.

Our digital products do not require customers to upload their completed files to AIS.

5. Marketing Communications

We may send updates about new products, offers and AIS resources where you have given appropriate consent or where another lawful marketing exception applies.

You can unsubscribe from marketing emails at any time using the unsubscribe instructions in the message or by contacting AIS.

We do not automatically treat the purchase of a product as consent to receive marketing communications.

6. Sharing Personal Information

We may share information with service providers where necessary to operate AIS, including:

• Ecommerce and payment providers.
• Website hosting and technical infrastructure providers.
• Email and customer communication providers.
• Accounting and professional advisers.
• Regulators or public authorities where legally required.

We do not sell customer personal information to third-party advertisers.

7. International Data Transfers

Some technology and payment service providers may process information outside the United Kingdom.

Where AIS is responsible for such transfers, we will use an appropriate legal transfer mechanism or safeguard where required by data protection legislation.

Information about relevant safeguards can be requested using our contact email.

8. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including fulfilling purchases, providing support, complying with legal obligations and resolving disputes.

Financial and transaction records are retained in accordance with applicable UK tax and accounting requirements.

Customer support correspondence and marketing records are reviewed periodically and deleted or anonymised when no longer required, unless retention is justified by another lawful purpose.

9. Your Data Protection Rights

Subject to applicable legal conditions, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Restrict or object to certain processing.
• Request data portability.
• Withdraw consent where processing relies on consent.

You also have the right to object to processing of your personal information for direct marketing.

To exercise your rights, email info@annainnovationssolutions.com.

10. Cookies and Similar Technologies

Our website and ecommerce services may use cookies or similar technologies needed for website operation, security, shopping carts and checkout functionality.

Where optional analytics, advertising or other non-essential technologies are used, we will provide appropriate information and consent controls where legally required.

Details of actual cookies and technologies will be provided through the relevant website's cookie information and settings.

11. Security

We take reasonable organisational and technical measures to protect customer information against unauthorised access, loss, misuse and disclosure.

However, no internet-based service can guarantee absolute security.

12. Complaints

If you have concerns about how AIS handles your personal information, please contact us first at:

info@annainnovationsolutions.com

You may also complain to the UK Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.

The latest version will be available through our website and online store.