Got questions? We've got answers! 💜

Welcome to the Aspie Answers Collective FAQs!

Here you'll find answers to common questions about our digital resources, downloads, printing, product use and customer support.

Q: What format are the downloads?

A: Most Aspie Answers printable resources are provided as PDF files, with many designed for A4 printing.

Please check each product description for the exact file formats, page sizes and contents included with your purchase.

Q: Do I receive physical products in the mail?

A: No physical item is posted when you purchase one of our digital download products.

After completing your purchase, you'll receive access to your downloadable files, along with an email receipt containing a download link.

Q: Can I share these resources with others?

A: Our standard Personal Use Licence allows the purchaser and members of their household to use the resource, unless different terms are specified or another licence has been arranged.

Please do not resell, redistribute, upload, publicly share or reproduce purchased resources for commercial purposes without permission.

Educators, schools, organisations and community groups are welcome to contact Aspie Answers to discuss suitable permissions or licensing arrangements.

Q: Can I print the resources in other sizes?

A: Many A4 printable resources can be scaled to A5 or US Letter paper through your printer settings.

Please be aware that resizing may affect margins, text size and readability. For the intended layout, we recommend printing at the original size whenever possible.

Q: Are these resources suitable for neurodivergent people?

A: Aspie Answers resources are created with neurodivergent experiences and everyday accessibility needs in mind.

Depending on the resource, features may include gentle colour schemes, clear language, structured layouts, practical examples and supportive prompts.

Everyone's needs and preferences are different, so we encourage you to review the product information and available previews before purchasing.

Q: Can I use the resources digitally instead of printing them?

A: Many PDF resources can be opened and read on a computer, tablet or compatible device.

However, not every PDF is interactive or digitally fillable. Please check the individual product description for details.

Q: Can I purchase resources if I live outside New Zealand?

A: Yes! Aspie Answers Collective welcomes customers from around the world, wherever our payment and digital delivery services are available.

We're based in Aotearoa New Zealand, but our resources are created to encourage understanding, acceptance and practical everyday support internationally.

Q: What if I have trouble downloading my purchase?

A: Please check your purchase confirmation email, including your spam or junk folder, and try opening the download link again.

If you're still experiencing difficulties, visit our Contact page and include the product name and a brief description of the problem.

We'll do our best to help you access your purchase.

Q: Can I request a refund for a digital download?

A: If you experience a problem with your purchase, please contact Aspie Answers through our Contact page.

We'll review your request, the circumstances of the purchase and any applicable refund terms and consumer rights.

We encourage customers to read product descriptions carefully before purchasing to ensure the resource is suitable for their needs.

Q: Can I use your resources in schools, workshops or community programmes?

A: Our standard Personal Use Licence does not automatically permit wider distribution or reproduction for groups and organisations.

If you'd like to use Aspie Answers resources in an educational, workplace or community setting, please contact us to discuss your intended use and any additional permissions needed.

Q: Where can I find free resources?

A: Our Freebies / Try Before You Buy collection offers a selection of free downloadable resources.

It's a gentle way to explore the Aspie Answers style and discover practical tools before purchasing a larger guide or toolkit.

Visit our Freebies collection to get started:

https://payhip.com/AspieAnswersCollective/collection/freebies

Thank you for supporting Aspie Answers Collective! 🦋💜

Your support helps us continue creating thoughtful, accessible and practical resources for individuals, families and communities.