Thank you for shopping with Aurora Liora Candles! We want you to love your candles.

We accept refunds or exchanges for items that are damaged or defective- please contact us within 7 days of receiving your order with a photo of the issue.

We cannot accept returns for items that were changed, used, or personalized, and shipping costs are non-refundable unless the item was defective.

To request a refund, email us at [auroraliora.candles@gmail.com] with your order number and a description/photo of the problem; we will review your request and respond within 2 business days, and if approved, your refund will be issued to your original payment method within 5–7 business days. We appreciate your support and hope you enjoy your candles!