Hello, my name is Sarah Boville and I have accumulated more than three decades of experience in the travel industry. Throughout my career, I have developed a strong passion for helping my fellow agents succeed in this field by equipping them with the necessary tools for achieving success. In my opinion, one of the most crucial aspects of being a Travel Agent is effectively managing clients. From the initial contact to their return from the trip you have meticulously planned for them, I believe in providing exceptional client management. My ultimate goal is to empower you with the resources and skills needed to thrive in your travel business. By focusing on organization, communication, and client management, you can establish a reputable brand that will earn the trust and loyalty of your clients. This, in turn, will lead to valuable referrals from satisfied clients, which is the key to growing your business. Over the years, I have followed a set of proven steps that have contributed to the creation of an award-winning brand.