Due to the digital nature of CPDL Professional Resources products and the immediate access provided following purchase, all sales of digital products are generally final. Digital products cannot be returned in the same manner as physical goods once access has been provided.

If you experience difficulty accessing or downloading a purchased product, receive an incorrect file, or believe a file is defective or materially incomplete, please contact CPDL so that we may attempt to resolve the issue.

When appropriate, CPDL may provide technical assistance, replacement files, corrected files, or other reasonable remedies.

Refunds may be considered when circumstances reasonably warrant them, including duplicate charges, an inability to provide the purchased product, or a material discrepancy between the product delivered and the product description at the time of purchase.

Refund requests based solely on change of mind, failure to use the product, or purchasing a product that the customer later determines is not suitable for their individual needs are generally not eligible for a refund.

Nothing in this policy is intended to limit any refund, cancellation, or consumer rights that cannot lawfully be waived under applicable law.

Customers experiencing an issue with a purchase should contact CPDL through the storefront contact page or at the customer-support email listed on their purchase receipt. Please include the email address associated with the purchase, the product purchased, and a description of the issue. Please do not include protected health information, identifiable client information, passwords, complete payment-card information, or other unnecessary sensitive information.