CX Ops Lab is built from real-world e-commerce operations and crisis management experience.

With 20+ years in customer operations and workflow governance, I specialise in helping fast-moving DTC brands manage escalations, refunds, stock disruptions, and operational stability.

Recent operational experience includes:

• 8,991 orders managed within a RM2.67M+ GMV environment

• 95-case multi-platform defect escalation crisis handled

• ~1.65% refund rate maintained as a solo operator

• RM10,134 revenue retained during OOS disruptions

All SOPs, escalation workflows, CRM systems, and operational frameworks inside CX Ops Lab are built from practical execution — not theory.

Learn more at:

cxopslab.io