Returns & Refund Policy
Last updated: August 2026
We want you to be happy with your purchase. If something isn't right, please get in touch and we'll do our best to help.
Damaged or Defective Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 2 days of delivery and include:
- your order number,
- a brief description of the issue,
- clear photographs showing the problem.
Prompt notification allows us to work quickly with our production partner to resolve the issue.
Depending on the circumstances, we may offer a replacement, a partial refund, or a full refund.
Returns
Because each book is printed specifically for your order, we generally do not accept returns unless required by applicable consumer protection laws or unless the product is damaged, defective, or incorrect.
Please do not return any item without contacting us first.
Returns must never be sent directly to Bookvault. If a return is approved, we will provide you with the appropriate return instructions and return address.
Refunds
Approved refunds will be issued using the original payment method.
Please note that processing times may vary depending on your payment provider.
Order Changes & Cancellations
Orders enter production shortly after they are placed. For this reason, changes or cancellations may not be possible once production has begun.
If you need to make a change, please contact us as soon as possible after placing your order.
Consumer Rights
Nothing in this policy limits or excludes any mandatory consumer rights that apply under the laws of your country of residence.
Contact
If you have any questions regarding returns or refunds, please use the contact details provided in the Legal Notice.