Frequently Asked Questions

Welcome to Chaos Crew Inc!

A little imagination, a little mischief, and plenty of heart. Here are answers to common questions about shopping with the Crew.

What kinds of products do you sell?

Chaos Crew Inc creates imaginative digital downloads, including Milo graphic novels and coloring adventures, cat-themed coloring books, and printable Christmas cards and gift tags featuring Moki and Luna. Check each listing to see exactly what is included.

Will anything be shipped to me?

Our current products are digital downloads. No physical book, card, tag, or other item will be mailed to you. Printing, paper, ink, envelopes, and other supplies are not included.

How do I receive my purchase?

After a successful purchase, Payhip sends a receipt to the email address you entered at checkout. It includes your download link. Please enter your email carefully and keep the receipt for future reference.

Where can I find my download?

Look for your Payhip receipt in your inbox. Check spam, junk, and promotions folders too, and search for Payhip or contact@payhip.com. After downloading, your file will usually be in your device’s Downloads folder or the location you selected when saving it.

What if my download link isn’t working?

Try opening the receipt link again, using an updated browser, or switching devices. If you see a download-limit message, cannot find your receipt, or still cannot download, use our Contact page. Include the product name, purchase email, approximate purchase date, and error message so we can investigate.

What file formats are included?

Our current listings offer PDF files. Check the individual listing for the format and contents of that purchase. You will need a device and software that can open PDFs; an up-to-date PDF reader is recommended.

Can I print these products at home?

Printable coloring books, cards, and gift tags can be printed at home with suitable equipment. Under our personal-use terms, you may also ask a print shop to print them for you. Ask about its requirements before ordering. Digital stories can be read on a PDF-compatible device; check their listings for any intended printing guidance.

What paper size should I use?

Follow the paper size and instructions specified for your product. Do not assume every download uses the same size. If the listing or file does not identify a size, contact us before printing. Check print preview for clipping, and try one test sheet before printing a full set. Cardstock can suit cards and tags if your printer supports it; ordinary printer paper can suit coloring pages.

Can I share my purchase with family and friends?

You may enjoy the files within your household and give finished personal-use prints as gifts. Please do not forward the digital files, share download links, or upload them to shared folders or websites. Friends who want their own digital copy should purchase through the shop.

Can I resell or redistribute the files?

No. Personal-use purchases do not allow you to sell, give away, upload, or redistribute the digital files, including modified versions. Printed copies also may not be sold under the personal-use license.

Can I use a product commercially or in a classroom?

Commercial use is not included unless a listing expressly offers a separate license. Contact us before using a product for a business, merchandise, print-on-demand, group distribution, or classroom-wide copying. Asking for permission does not automatically grant it.

Can I request a refund?

Yes—you can contact us with a concern. Because digital files cannot be returned, purchases are generally nonrefundable after delivery or access for change of mind. However, defective files, delivery problems, incorrect content, duplicate charges, and rights provided by applicable law will be considered. See our Policies page for details.

What if a file is damaged, incomplete, or different from what I ordered?

Please contact us with your order details and a description of the problem. Where possible, include a screenshot without sensitive payment information. We will investigate and work toward an appropriate solution, such as a corrected file, restored access, or a refund where appropriate or legally required.

How do I contact customer support?

Use the Chaos Crew Inc Contact page. For order help, include the product name and the email used at checkout. Never send passwords, full card numbers, or payment security codes.

Thank you for supporting Andrew and the Chaos Crew. We’re glad you’re here!

Shop Policies

Last updated: November 9, 2026

These terms apply to purchases made after they are published; they do not retroactively reduce existing customers’ rights.

Welcome to Chaos Crew Inc, Andrew’s creative digital-download shop. These policies explain delivery, refunds, permitted use, and support. Please read the product listing before purchasing and contact us if something is unclear.

Payments

Payments for this shop are processed through PayPal using Payhip’s checkout. Available payment options are shown at checkout. PayPal handles payment information under its Privacy Statement.

Digital downloads and delivery

Our current products are digital files, not physical goods. Nothing will be shipped. The product listing identifies the files included; paper, printing services, ink, frames, envelopes, and other supplies are not included unless expressly stated.

Payhip emails a receipt containing a download link after a successful purchase. Use an accurate email address and retain your receipt. If it does not arrive, check spam and junk folders, then contact us for help.

You are responsible for having a device, suitable PDF-reading software, and any printing equipment or services needed to use your purchase. Check the listing for file information and printing instructions. Screen colors, printer settings, ink, and paper can affect printed results. This does not limit your rights if a product is defective or materially different from its description.

Refunds and product problems

Digital files cannot be returned like physical items. We generally do not offer change-of-mind refunds after digital content has been delivered or accessed. This is not an absolute no-refund rule.

If you receive the wrong file, cannot access your download, discover missing or defective content, believe the product differs materially from its description, or notice a duplicate charge, contact us promptly through our Contact page. Include:

● The product name and email used at checkout.

● Your purchase date and order reference, if available.

● A description of the issue and any relevant error message.

We will review the issue and seek an appropriate resolution. Depending on the circumstances, this may include a corrected or replacement file, assistance restoring access, or a refund. If you selected the wrong product by mistake, contact us promptly so we can review the situation.

Refund requests are handled by Chaos Crew Inc as the seller. Payhip does not issue seller refunds directly.

Nothing in these policies excludes or limits mandatory consumer rights, remedies for faulty or misdescribed digital content, or any applicable cancellation rights. Where the law requires consent and acknowledgment before immediate digital delivery affects a cancellation right, this policy alone does not supply that consent or acknowledgment. Applicable law and payment-provider or Payhip requirements take precedence where required.

Personal-use license

Unless a product listing expressly provides different terms, your purchase grants you a nonexclusive, nontransferable permission to download and use the supplied files for personal purposes, to the extent we are entitled to grant that permission.

You may:

● Save copies on your personal devices and keep a personal backup.

● Read and enjoy the product within your household.

● Print copies for your own or household use and give finished prints as personal gifts.

● Provide a file to a printing service solely to fulfill your permitted personal printing order, without authorizing reuse or further distribution.

You may not:

● Share the digital files or download links outside your household, whether free or for payment.

● Upload files to public websites, social media, file-sharing services, or shared resource collections.

● Resell, sublicense, or redistribute the files or modified versions.

● Sell printed copies, use designs on merchandise or print-on-demand products, or use them commercially without express written permission.

● Claim the supplied creative work as your own or remove credits to misrepresent its source.

Classroom-wide copying, organizational distribution, and other uses outside these permissions require prior written permission. Statutory exceptions remain available where applicable. Buying a product does not transfer ownership of intellectual property.

Creative work and AI assistance

Chaos Crew Inc develops products using Andrew’s creative direction and review, with assistance from AI tools where used. Applicable rights in text, artwork, branding, layouts, and other elements remain with their respective rights holders to the extent protected by law. No exclusive copyright is asserted over elements that are not legally protectable. These terms grant only rights we are authorized to offer and do not override third-party rights or applicable law.

Privacy and customer information

Chaos Crew Inc is operated by Andrew. For questions about information connected with your order or a support request, use our Contact page.

Purchases and support may make your name, email address, order details, and the information you provide in a message available to us. Relevant information is used to fulfill purchases, help with downloads, respond to questions, review refunds or disputes, and meet applicable recordkeeping requirements.

Payhip hosts this store and provides digital delivery. PayPal processes payments. Each service handles information under its own privacy terms:

● Payhip Privacy & Cookies Policy

● PayPal Privacy Statement

Payhip’s policy describes its platform cookies and usage information. PayPal’s statement describes its payment-related information processing. Please do not include passwords, full payment-card numbers, or security codes in support messages.

Depending on your location and applicable law, you may be able to request access to, correction of, or deletion of information, or exercise other privacy rights. Contact us to ask about information handled by Chaos Crew Inc. Verification and legal recordkeeping obligations may affect a request. Requests about Payhip’s or PayPal’s own processing can also be directed to those providers.

Contact and support

Questions before purchasing? Trouble with a file? Use our Contact page. Include the product name, purchase email, and a short explanation for order support. Andrew personally runs this small creative shop, so replies may not be immediate.

Thank you for supporting Chaos Crew Inc—where a little mischief comes with a lot of heart.

Licensing & Terms of Use

Chaos Crew Inc · Last updated November 9, 2026

A little imagination, a little mischief, and plenty of heart. These terms explain how you may enjoy the digital downloads you purchase from Chaos Crew Inc.

Personal-use purchases

Unless a product listing expressly includes a different license, purchases are for personal use. To the extent Chaos Crew Inc is authorized to grant these permissions, your purchase provides a nonexclusive, nontransferable license to download and use the supplied files as described below. Buying a download does not transfer ownership of intellectual property or grant commercial rights.

These terms apply to purchases made after this page is published. They do not retroactively reduce permissions previously granted to existing customers. Keep your receipt and any product-specific license supplied with your purchase.

What you may do

● Download your purchased files to your personal devices and keep a personal backup.

● Read and enjoy digital stories within your household.

● Print coloring pages, greeting cards, gift tags, and other printables for your own or household use.

● Give finished printed cards, tags, or other personal-use prints to family and friends as gifts.

● Use a professional printing service solely to produce your permitted personal prints. Supply the file only for that order; this does not authorize the service to reuse, sell, or distribute it.

There is no fixed print-copy limit for these permitted personal and household uses. This does not permit bulk distribution to a classroom, organization, business, or public audience.

What is not included

Without separate express written permission, you may not:

● Forward, email, give away, or otherwise share the digital files or purchase download links outside your household.

● Upload files to public websites, social media, shared resource libraries, or file-sharing services.

● Resell, sublicense, redistribute, or package the digital files as your own products, including modified versions.

● Sell printed copies or use the designs for merchandise, print-on-demand, business promotions, or other commercial purposes.

● Extract artwork, story pages, or other supplied elements to distribute or sell as separate assets.

● Claim the supplied creative work as your own, or remove credits or branding to misrepresent its source.

Giving a finished print as a personal gift is allowed. Giving someone the digital file so they can make their own copies is not included. Please send friends to the shop if they would like their own download.

Commercial, classroom, and group use

The standard personal-use license does not cover classroom-wide copying, organizational distribution, fundraising sales, business use, or merchandise.

If you have a use in mind outside the permissions above, contact us before proceeding. Tell us which product you want to use, how you plan to use it, whether anything will be sold, and the approximate number of copies or users.

A request does not automatically grant permission. Any additional permission must be confirmed in writing by Chaos Crew Inc and remains subject to the rights we are authorized to grant. A commercial license is not included merely because you have purchased a product.

Printing and software

You are responsible for having suitable software, equipment, and supplies to open and print your purchase. Current products are supplied as PDFs; check each listing for the files included and any specific instructions.

Use the paper size and printing directions provided for the product. Preview the layout and print one test sheet before a full set. Paper, ink, printer settings, and screen differences can affect the result.

These practical requirements do not limit your rights if the supplied file is defective, incomplete, or materially different from its description. Contact us for help with a product problem.

Creative work, copyright, and AI assistance

Chaos Crew Inc develops products under Andrew’s creative direction and review, using AI tools where applicable.

Rights in protectable text, artwork, layouts, branding, and other elements remain with their respective rights holders. Protection depends on the material and applicable law; this page does not claim exclusive copyright over purely AI-generated or otherwise unprotectable elements.

We grant only permissions we are authorized to offer. Nothing here gives you rights in third-party material beyond any permission expressly included with the product.

Your legal rights

These terms do not restrict rights or exceptions that applicable law provides independently of this license, including fair use where applicable. They do not remove mandatory consumer rights or replace the shop’s refund policy.

Questions or permission requests?

Use the Chaos Crew Inc Contact page. For questions about a purchase, include the product name and the email address used at checkout. Please do not send passwords or full payment-card information.

Thank you for supporting Chaos Crew Inc and helping us keep the creativity going!