REFUND POLICY

Refunds Policy Overview

We take pride in the quality of our products and aim to ensure customer satisfaction. However, due to the nature of our products, we are unable to offer refunds except in the following limited circumstances.

1. Digital Products (eBooks)

• Non-Refundable: Digital products are non-refundable once purchased and delivered.
• Technical Issues: If you encounter problems accessing or downloading your eBook, please contact us at christine@christinecazaly.com and we will assist you promptly.

2. Physical Products (Paperbacks)

Refunds for paperbacks are only available if:

• The item was damaged or defective upon arrival.
• We shipped the incorrect item.

3. Eligibility for Refunds

To request a refund for physical products, you must:

• Contact us within 7 days of delivery.
• Provide your order number and photos of the damaged or incorrect item.

If approved, we will process your refund to the original payment method within 5–10 business days. Shipping costs are non-refundable.

4. No Refunds for Other Reasons

We cannot offer refunds or exchanges for:

• Change of mind.
• Customer errors (e.g., incorrect address entered at checkout).
• Wear and tear or damage caused after delivery.

5. Contact Us

If you have any questions about our Shipping or Refunds Policy, please email us at christine@christinecazaly.com

or write to us at 1 Ings Way East, Lepton, Huddersfield, HD8 0DT