SHIPPING POLICY

Shipping Policy Overview

We are committed to delivering your purchases securely and in a timely manner. Please read the following details about our shipping process:

1. Shipping Availability

• Digital Products (eBooks): All digital products are delivered instantly via email through BookFunnel. Please ensure your email address is entered correctly at checkout.
• Physical Products (Paperbacks):
• We currently ship paperbacks to customers within the United Kingdom, the United States, Canada, and Australia.
• Unfortunately, we do not ship physical products to countries within the European Union (EU) at this time.

2. Shipping Costs and Delivery Times

• Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of the items.
• Delivery Times:
• UK: 3–5 business days.
• International (non-EU): 7–21 business days, depending on your location and postal service.

3. Order Processing

• Orders are processed within 2–3 business days of receipt.
• You will receive an email notification with tracking details (if available) once your order has been shipped.

4. Lost or Delayed Shipments

If your order has not arrived within the expected delivery window, please contact us at christine@christinecazaly.com. While we cannot guarantee replacements for delayed shipments, we will work with the courier to resolve any issues.

5. Damaged or Defective Items

If your physical product arrives damaged or defective, please email us within 7 days of delivery at christine@christinecazaly.com with

• Your order number.
• Photos of the damaged item and packaging.
• We will review your request and, if approved, arrange for a replacement or refund.