Last updated: 22 October 2026

The Manual Workflow Diagnostic is a digital product. Access to the downloadable files is provided immediately after purchase.

By purchasing the product and requesting immediate access, you consent to the digital content being supplied immediately and acknowledge that your right to cancel may be lost once the download or access begins.

Because this is an immediately accessible digital product, refunds are not normally provided where you have changed your mind after accessing or downloading the files.

This does not affect your statutory rights.

If your files are inaccessible, corrupted or materially different from the product description, please contact Clear Workflow Studio as soon as possible.

We will first try to resolve the issue by restoring access, replacing the affected file or providing reasonable technical assistance. If the problem can’t be solved, or a refund is required by applicable law, a refund will be issued through the original payment method.

The product includes a PDF workbook and an .xlsx calculator intended for use with Microsoft Excel. Please check that you can open these file types before purchasing.

Purchase includes access to the digital files and reasonable assistance with download or file-access problems.

It does not include bespoke workflow advice, review of your completed diagnostic, system design, implementation or technical support for third-party software.

For support, use the Contact page and include:

• The email address used for the purchase
• A brief description of the problem
• Any relevant error message or screenshot

We aim to respond within three working days.