Welcome! I am a seasoned business consultant and emerging thought leader at the intersection of leadership, economics, and customer experience. I hold an MBA and am currently pursuing both a Master of Science in Economics (expected 2027) and a Doctorate in Leadership and Organizational Development — bringing a rare combination of academic depth and real-world strategic insight to every engagement.

With more than 20 years of experience in the service sector, I have worked across diverse industries including education, aviation, and healthcare. My professional background also includes serving as a Customer Experience Management Lecturer at Rennes School of Business, where I taught future business leaders the principles and practices of delivering exceptional customer value.

My work is rooted in one powerful belief: that exceptional customer experiences are not delivered — they are co-created. Drawing on the Service-Dominant (S-D) Logic framework pioneered by Vargo and Lusch, I help businesses rethink how value is generated through dynamic, collaborative relationships between organizations and their customers.

At Clemie's Biz Consulting, I offer premium digital products and resources designed to help leaders, entrepreneurs, and organizations build customer experience strategies that are not only effective but transformational. Whether you are looking to reimagine your service model, develop your leadership capacity, or embed value co-creation into the DNA of your organization, you are in the right place.

My expertise spans:

• Customer Experience Management — designing meaningful, value-driven customer journeys
• S-D Logic & Value Co-Creation — applying cutting-edge service theory to real business challenges
• Leadership & Organizational Development — building the human infrastructure that powers exceptional experiences
• Applied Economics — using economic thinking to inform smarter business decisions

I bring the rigor of a doctoral scholar and the clarity of a practitioner to everything I create. My digital products are crafted to be immediately actionable, intellectually grounded, and results-oriented.

Let's co-create something extraordinary!