Yes, absolutely! Email me at colacrafts@outlook.com or message me via the Facebook page link in the blue banner and lets get crafty!

The short answer is no, but bear with me on this! All orders are made to order - I offer a personalisation service and the nature of this means I cant re-sell something that has been personalised for someone else's name, size or specification. It is your responsibility to make sure you order the right size, name, colour etc. However - If I have made an error then yes, you can return it and I will remake it for you free of charge.

Pop the item in you basket and head to check-out. There will be a box that pops up asking you for the name/personalisation details. Any problems or you need to add a bit more, email me at colacrafts@outlook.com with your personalisation requests and order number and I'll make it happen.

All items are made to order so there is a 1-3 working day turnaround allowing me time to process and make everyone's order. I can do urgent orders too, just drop me an email at colacrafts@outlook.com to check. Sometimes its longer but this will be made clear in the product description.

Collection is from Crewe, Cheshire, UK. Select this at checkout and I'll contact you with my full address and collection date.

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Once your order is made, I will dispatch it via Royal Mail Tracked or Evri Tracked and send you the tracking details. I am not responsible for delays once the parcel has been handed over. Although Royal Mail and Evri are usually brilliant, sometimes things happen and parcels take a day or two longer. Please bear this in mind - but also remember that 99% of the time, the parcel is delivered with no problems!