Refund Policy

Core Planner Designs sells digital products that are generally delivered electronically immediately or shortly after purchase.

Because digital products can be accessed or downloaded after purchase, all sales are generally final and non-refundable, except as described below or where a refund is required by applicable law.

1. Change of Mind and Accidental Purchases

We generally do not offer refunds for:

· Change of mind.

· Accidental purchases.

· Purchasing the wrong product.

· Failure to review the product description before purchasing.

· Purchasing a product that is incompatible with your preferred application or device when the compatibility information was provided on the product page.

Please review the product description, previews, file format, and compatibility information before completing your purchase.

2. Defective or Incorrect Products

If a purchased product is materially defective, corrupted, or materially different from its product description, please contact us.

We will review the issue and, where appropriate, provide a corrected or replacement file.

If the issue cannot reasonably be resolved, we may provide an appropriate refund.

3. Problems With Digital Delivery

If you paid for a product but cannot access or download it because of a technical problem with the digital delivery, please contact us.

We will make reasonable efforts to restore access or provide the purchased files.

4. Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us as soon as possible and provide the relevant order information.

We will review the transaction and may provide an appropriate refund for the duplicate purchase.

5. Refunds Required by Law

Nothing in this Refund Policy is intended to exclude or restrict any consumer rights or refund rights that cannot legally be excluded or restricted under applicable law.

6. Payment Platform Refunds

Depending on where your purchase was made, the payment or Merchant of Record service processing the transaction may have its own refund procedures and may process refunds or chargebacks in accordance with its policies and applicable requirements.

For example, certain payment platforms may reserve the right to issue a refund or otherwise resolve a transaction dispute independently.

7. How to Request Assistance

If you believe you have a legitimate issue with a purchased product, please contact Core Planner Designs through the contact information provided on our storefront.

Please include:

· Your order number.

· The email address used for the purchase.

· The name of the purchased product.

· A brief description of the problem.

Where relevant, screenshots or other information describing the issue may help us resolve it more quickly.

We will review each request fairly and respond as soon as reasonably possible.