TROUBLESHOOTING
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Please make sure to turn on the Read-Only mode by tapping on the pen icon at the top of the nav bar.
In Goodnotes, you can find out whether you are in the Read-Only or Editing mode by viewing the color of nav bar. If the bar is turned white, you are in the Read-Only mode. Once you tap the pen icon again, it will enter the Editing mode.
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PAYMENTS
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All prices are USD. We use PayPal as our secure payment gateway for processing debit/credit cards. Visa, Mastercard, American Express, and Apple Pay are all accepted payment methods.
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There are a number of reasons why the card could be declined. We recommend trying to place your order again.
ORDERING
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Once your order has been placed, you will be able to download your file immediately at the order confirmation page.
You will also receive an email containing a secure link to download your purchased files. Please check your spam folder if you have not received the email.
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We are unable to change or cancel an order after you've placed it.
It is your responsibility to ensure that you have read all associated details and asked questions, if there are any, before purchase. Refunds/returns/exchanges are also not permitted. Read more here.
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The email address cannot be changed. The order will be immediately sent to the email address entered when the order was placed.
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If you lost your download files, Please send us a message via the Contact form for assistance.
Please note, we are not responsible for any downloads that are not sent due to incorrect email addresses.
COMPATIBILITY
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Compatible with Apple
Our digital products are compatible with Apple devices (e.g. iPad, iPhone & Mac). The Apple device models that are still receiving software updates from Apple are recommended. For a list of devices currently being supported by the latest software, See the list.
Suggestion Apps for Apple Devices
- Goodnotes 5/6 (Recommended)
- Notability
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Compatible with Android
Many people use digital planners on Android devices. Digital planners are interactive PDF files that require a compatible note-taking app to be able to use hyperlinks, add stickers, and write/type on them.
Suggestion apps for Android
- Noteshelf
- Xodo
Not Compatible with OneNote or Evernote.
If you still have questions or need help, please send us a message. We will be happy to assist you.