At DermaGlow Academy, we offer a wide range of professional online beauty and aesthetics training courses designed to help students build confidence, skills, and successful careers in the industry.

Led by Katerina Molloy, who has years of experience in the beauty and aesthetics industry, the academy provides online expert-led education with a passion for high standards and student success. Katerina is an AET tutor, beauty therapist, advanced aesthetic practitioner and permanent makeup specialist, bringing real industry knowledge and practical expertise to every course.

You will receive an email with login information for your learner hub after purchasing a course. You will be able to access the material for your course via the learner hub.

Please note that upon completion of the course, a generic certificate will be issued automatically, however to receive an accredited, valid certificate, students are required to complete a minimum of five case studies on real individuals before certification can be issued. These case studies may be carried out on friends or family members and do not need to involve paying clients. Each case study must be fully documented, including client consultation notes, contraindication checks, treatment notes, and outcomes.

You will be required to submit one case study with photographic evidence demonstrating the treatment being performed on a real client, clearly showcase your practical skills, professional standards, client care, hygiene procedures, and overall performance throughout the treatment. This assessment is designed to demonstrate your competence and confidence in carrying out the treatment safely and professionally.

This should be sent to academydermaglow@gmail.com for the formal assessment to be certified

 We at DermaGlow Academy understand that people may ask for refunds.

Refunds are only available within 14 days of the purchase date and the course material hasn't been opened in the learner hub.

Since our course material is entirely online, a refund is not possible once the course has already been started and you have access to the course materials

Our Commitment to You

At DermaGlow Academy, we're dedicated to providing you with the best possible learning experience. We take all feedback seriously, and that includes complaints. We aim to handle any concerns you might have with the utmost care, speed, and confidentiality.

Introduction

We strive for excellence in all we do, but we understand that sometimes things don't go as planned. Our academy charter outlines the high standards you can expect from us. Often, misunderstandings can be cleared up with a simple email with our staff member. However, if a more formal approach is needed, this procedure is here to guide you. We promise to handle every complaint fairly and efficiently, following our official policy.

If you're thinking about making a complaint, don't hesitate email to academy office for a friendly chat and some advice beforehand. We see complaints as valuable feedback that helps us improve, not just criticism. If you have any suggestions about this procedure, please feel free to share them with the our academy office.

How to Make a Complaint:

Step 1: Initial Discussion

If you have an issue with any part of your course, your first step should be a direct email communication. Most concerns can be resolved this way.

Step 2: Formal Complaint

If you're still not happy, please contact send us another email with the ‘’Complaint’’ header highlighted

To help us resolve your issue quickly, please provide as much detail as possible, clearly stating the nature of your complaint. Also, let us know about any steps you've already taken.

You can submit your complaint:

Email: academydermaglow@gmail.com

Step 3: Acknowledgement

We will acknowledge your complaint within 3 working days of receiving it.

Step 4: Investigation

Once we receive your complaint, we'll begin an investigation. Depending on the seriousness of the issue, this will involve the most senior staff member or the Principal. The staff member handling the investigation will contact you within 10 working days. If the investigation takes longer, we'll keep you informed. You're welcome to email the office at any time for an update. We'll do our best to let you know the outcome by phone. If you're happy with the resolution, we'll close the complaint.

Step 5: Reinvestigation

If you're not satisfied with the outcome, you can ask for the matter to be reinvestigated. Your complaint will be passed to the most senior staff member, and we'll invite you to provide more information. We keep records of all correspondence and report on complaints annually to our staff. For privacy, complainant names are kept confidential in these reports.

Step 6: External Review

If you're still unhappy after going through our internal complaints procedure, you can contact the relevant awarding body such as IPHM . They will decide on the next steps.