All items are INSTANT DOWNLOAD, and UNREFUNDABLE due to its nature as digital items.

Otherwise, if you order a CUSTOMIZE item, it is possible to refund if:

1. A 10% will be refunded from the total amount you paid, EITHER it was modified or NOT.
2. If you are unable to reach out, don't hesitate to contact us whenever you are free, even if it took a long time.

Yes, you can request a remake even if it took a long time as long as you comply with the following.

1. THE SAME IMAGE
2. NOTE: Only TWICE (2) requests is FREE of charge. Otherwise, place an order again.

The posted listing is just a mock up. The PDF file you received is the information/instruction for us to process your customize pattern.

After receiving the details, an Email confirmation will be sending to you. Processing and delivery will be 24-48 hours.

EHLE Digital has two eCommerce platform, Etsy and Payhip. Please support our small business. Thank you so much.