Effective Date: August 25, 2026

At ENVISION Custom Designs, we want customers to understand exactly what they are purchasing before checkout.

Because most of our products are delivered digitally and cannot be physically returned, our refund policy is different from that of a traditional retail store.

Please review this policy before purchasing.

Digital Products

Due to the nature of digital products, all sales of downloadable digital products are generally final once the file has been delivered, accessed, or downloaded, except where applicable law requires otherwise.

Digital products may include:

• Printable PDFs
• Workbooks
• Planners
• Templates
• Study resources
• Business and creator tools
• Spreadsheets
• Digital graphics
• Guides
• Other downloadable resources

Because customers receive immediate access to these files, we generally cannot accept returns, exchanges, or refunds simply because:

• You changed your mind
• You no longer need the product
• You purchased the wrong product
• You did not read the product description before purchasing
• You expected a physical product
• You do not have compatible software or equipment
• You do not use the product after purchase
• The product does not produce a specific result

Please read each product description carefully before completing your purchase.

Free Digital Resources

Products offered at $0.00 through the Free Resource Library do not involve a purchase and therefore are not eligible for refunds.

If a free file is damaged or inaccessible, please contact us so we can try to correct the issue.

Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us as soon as possible.

If we can verify the duplicate transaction, we may refund the duplicate charge.

Incorrect or Missing File

If you receive:

• The wrong file
• A damaged file
• A file that will not open due to a problem with the file itself
• An incomplete download caused by an issue with the product delivery

please contact us.

We will first attempt to correct the problem by providing the proper or working file.

If we cannot provide the product you purchased, a refund may be issued.

Technical Problems

Before requesting assistance, please make sure:

• Your download has fully completed
• You are using software that supports the listed file format
• Your device has enough storage
• Your browser is not blocking downloads

If the product file itself is defective, please contact us and explain the problem. We will make reasonable efforts to help resolve legitimate technical issues.

Product Descriptions

We make reasonable efforts to clearly describe:

• What the product includes
• File format
• Number of pages when applicable
• Intended use
• Whether the item is digital
• Any important limitations

Please review the product listing before purchasing.

A refund will generally not be issued because a customer expected features that were not included in the product description.

Custom Design Services

Custom design work is different from downloadable products because time and creative work begin after the order is placed.

Custom design services may include:

• Logos
• Flyers
• Banners
• Social media graphics
• Promotional designs
• Branding materials
• Other personalized creative projects

Before Work Begins

If you request cancellation before work has begun, contact us immediately.

We may approve a full or partial refund depending on whether any preparation, communication, research, or design work has already been completed.

After Work Has Begun

Once work on a custom project has started, payments are generally non-refundable because time and creative services have already been provided.

After a Draft Has Been Delivered

Once an initial design or draft has been delivered, the order is considered actively fulfilled and is generally not eligible for cancellation or refund.

Any revisions will be handled according to the revision terms stated in the product listing or project agreement.

After Final Approval

Once the customer approves the final custom design, the project is considered complete.

Refunds will not be issued after final approval simply because the customer later changes their mind.

Customer-Supplied Errors

Customers are responsible for reviewing all information they provide for custom projects.

This may include:

• Names
• Dates
• Times
• Prices
• Phone numbers
• Email addresses
• Website addresses
• Event information
• Spelling
• Business information
• Other customer-provided content

ENVISION Custom Designs is not responsible for errors that appeared in information supplied or approved by the customer.

If additional work is required to correct customer-supplied information after approval, additional charges may apply.

Revisions Are Not Refunds

A revision request is not the same as a refund request.

If revisions are included with a custom design package, we will work within the stated revision allowance to make reasonable adjustments.

A request for:

• A completely different concept
• A new project
• A major change in direction
• Additional formats or sizes
• Additional pages or graphics
• New information after project completion

may be treated as additional work and may require a separate fee.

Sale and Promotional Purchases

Products purchased during:

• Sales
• Promotions
• Introductory pricing
• Coupon offers
• Limited-time discounts

remain subject to this Return & Refund Policy.

A future price reduction does not create a right to a refund for the difference.

Chargebacks and Payment Disputes

If you experience a legitimate problem with an order, please contact us before filing a payment dispute or chargeback.

We would like the opportunity to review the issue and attempt to resolve it.

Fraudulent or abusive chargebacks may result in loss of access to purchased products or future services where permitted.

Refunds Required by Law

Nothing in this policy is intended to remove consumer rights that cannot legally be waived.

Where applicable law requires a refund, cancellation right, or other consumer remedy, ENVISION Custom Designs will follow those requirements.

How to Request Help

If you believe your order qualifies for review under this policy, contact ENVISION Custom Designs through the contact information provided on our website.

Please include:

• Your name
• Email address used for purchase
• Order number, if available
• Product or service purchased
• A brief explanation of the issue

Providing complete information will help us review the request more quickly.

Final Note

We want every customer to understand what they are purchasing and to receive the product or service described.

For digital products, our priority is to correct genuine delivery or file problems.

For custom services, our priority is to complete the agreed project fairly and professionally.

ENVISION Custom Designs

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