Orders & Customization

Q: Can I customize my gift jar?

A: Absolutely! Many of our jars can be tailored to your preferences. You can choose themes, colors, and add special touches like names, or dates. Contact us for more details on custom orders.

Q: How long does it take to complete a custom order?

A: Custom orders typically take 7–10 business days to create, depending on the complexity and order volume. During the holiday season, we recommend placing orders early to ensure timely delivery.

Q: Are the jars reusable?

A: Yes! Our jars are designed to be elegant keepsakes. Once the contents are used, the jar can be repurposed for decoration, storage, or future gifting.

Q: Can I order in bulk for an event or business?

A: Yes, we specialize in bulk orders for businesses, events, and special occasions. Contact us for volume discounts and lead times for large orders.

Contents & Themes

Q: What’s included in a gift jar?

A: Each jar is thoughtfully curated with high-quality items such as premium treats, small keepsakes, and locally sourced self care items. Contents may vary based on the theme or occasion and are subject to change for customization.

Q: Do you offer specific holiday or event themes?

A: Absolutely! From Christmas and Valentine’s Day to weddings and corporate events, we create jars to fit any theme or celebration.

Delivery & Shipping

Q: Do you offer delivery?

A: Yes, we offer free local delivery within a 20 mile driving radius of our location. We ship to all states within the U.S. for a fee based on the weight of the package. Delivery dates depend on your location and order volume.

Q: Can I pick up my order instead of having it delivered?

A: Yes, local pick-up is available! Contact us to arrange a convenient time and location.

Q: Do you ship internationally?

A: Currently, we only ship within the U.S. We hope to expand internationally soon!

Payments & Policies

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, and other secure payment options via our website using the Stripe payment services.

Q: What is your return policy?

A: Due to the personalized nature of our products, all sales are final. However, if there’s an issue with your order, please contact us immediately, and we’ll do our best to make it right.

Q: Is there a minimum order amount?

A: For individual purchases, there is no minimum. Bulk orders may require a minimum quantity depending on the customization requested.

General Questions

Q: Can I see examples of your jars before I order?

A: Yes! Visit our gallery on the website or follow us on social media for inspiration and examples of our latest creations.

Q: How do I care for my gift jar?

A: To preserve the jar’s design, clean it gently with a damp cloth. Avoid soaking or scrubbing areas with decorations like rhinestones or painted designs.

Q: How do I contact you?

A: You can reach us through the Contact Us page on our website, or email us directly at easternshoregiftingco@protonmail.com. We’re happy to assist with any inquiries!

Have a question that’s not listed here? Contact us anytime, and we’ll be happy to help!