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Remember once you have downloaded your purchase(s) we will not issue a refund or exchange for a physical copy. If you would like to get printed copies of anything, you will need to purchase them again through our online store here (

If you need help opening your downloaded content, please email and someone will help you.

If you have another question that was not answered above, please do reach out and EAI staff will try and help. Our office is open Tuesdays-Thursdays from 12 PM (Noon) to 5 PM, Central Time.

We will respond to your inquiry as soon as possible within our business hours.