Refund & Returns Policy

Effective Date: [Insert Date]

Last Updated: [Insert Date]

This Refund & Returns Policy explains how refunds, returns, cancellations, exchanges, and digital product issues are handled for purchases made through Evelyn Lederman’s official website and online store.

For questions, contact:

Evelyn Lederman

Texas, United States

Email: evelyn.lederman@gmail.com

1. General Policy

We want readers to be happy with their purchases. Because products may include digital downloads, ebooks, audiobooks, paperbacks, signed books, bundles, merchandise, personalized items, and limited-edition products, refund eligibility depends on the type of product purchased.

Please review product descriptions carefully before ordering.

2. Digital Products

Digital products may include:

• Ebooks
• Audiobooks
• PDFs
• Bonus scenes
• Wallpapers
• Printables
• Digital bundles
• Downloadable files
• Digital memberships or reader content

Because digital products are delivered electronically and can be accessed immediately, digital purchases are generally non-refundable once access, download, streaming, or delivery has begun, unless required by applicable law.

If you experience a technical issue accessing a digital product, contact us at:

evelyn.lederman@gmail.com

Please include:

• Your name
• Order number
• Email address used for purchase
• Product purchased
• A description of the issue

We will make reasonable efforts to help resolve access or delivery problems.

3. Duplicate Digital Purchases

If you accidentally purchase the same digital product more than once through this website, contact us within 14 days of purchase.

At our discretion, we may offer a refund, store credit, replacement product, or other solution if the duplicate purchase can be verified.

4. Physical Products

Physical products may include:

• Paperbacks
• Signed books
• Merchandise
• Collectibles
• Bundles containing physical items
• Event items
• Limited-edition items

If a physical product arrives damaged, defective, or incorrect, contact us within 14 days of delivery at:

evelyn.lederman@gmail.com

Please include:

• Your name
• Order number
• Email address used for purchase
• Description of the problem
• Photos of the item
• Photos of the packaging

We may offer a replacement, refund, store credit, or another appropriate solution depending on the situation and product availability.

5. Returns for Physical Products

Unless otherwise stated on the product page, eligible physical products may be returned if they are:

• Unused
• Undamaged
• In original condition
• Returned with original packaging where practical
• Returned within the stated return period

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method. We are not responsible for returned items lost or damaged in transit.

Refunds may be issued only after the returned item is received and inspected.

6. Non-Returnable Items

The following items are generally non-returnable unless they arrive damaged, defective, or incorrect, or unless applicable law requires otherwise:

• Digital products after access or delivery has begun
• Personalized items
• Signed-to-name books
• Custom-made products
• Limited-edition items
• Final-sale items
• Clearance items
• Event-sale items
• Downloadable files
• Gift cards
• Products damaged after delivery due to customer handling
• Items returned without prior contact or approval

7. Signed Books

Signed books are prepared specially and may not be returnable unless they arrive damaged, defective, or incorrect.

If a signed book arrives damaged, contact us within 14 days of delivery with photos of the book and packaging.

8. Bundles

Bundles may include both digital and physical products.

If a bundle includes digital products and digital access has already begun, the digital portion of the bundle is generally non-refundable.

If a physical item in a bundle arrives damaged, defective, or incorrect, contact us within 14 days of delivery. We may replace the affected item, offer a partial refund, issue store credit, or provide another reasonable solution.

9. Preorders

Preorder release dates and delivery dates are estimates and may change.

If a preorder has not yet been fulfilled, you may request cancellation by contacting:

evelyn.lederman@gmail.com

However, cancellation may not be possible if digital access has begun, the product has shipped, personalization has started, or fulfillment is already in progress.

10. Shipping Issues

We are not responsible for delays caused by postal services, shipping carriers, customs, weather, holidays, incorrect addresses, or events outside our control.

If tracking shows that an order was delivered but you did not receive it, please first check with:

• Household members
• Neighbors
• Building management
• Local postal office or carrier

Then contact us, and we will do our best to help.

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend the order.

11. International Orders

International customers are responsible for any customs fees, duties, VAT, taxes, import charges, or other fees required by their country.

Customs delays are outside our control.

If an international order is returned because customs fees were not paid, refused delivery, or an address was incorrect, shipping fees may not be refundable.

12. EU, EEA, and UK Consumer Withdrawal Rights

If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may have additional rights under consumer protection laws.

14-Day Withdrawal Period

For eligible online purchases, you may have the right to withdraw from the purchase within 14 days without giving a reason.

For physical goods, the withdrawal period generally begins when you or someone designated by you receives the goods.

For services or digital content, the withdrawal period generally begins when the contract is concluded.

Digital Content Exception

For digital content not supplied on a physical medium, including ebooks, audiobooks, PDFs, and other instant-access downloads, you may lose your right of withdrawal once digital delivery, download, streaming, or access begins if:

1. you expressly consented to immediate digital delivery before the end of the withdrawal period; and
2. you acknowledged that you would lose your withdrawal right once access began.

By purchasing instant-access digital products and confirming any required checkout consent, you agree to immediate delivery and acknowledge that your withdrawal right may be lost once access begins.

Personalized and Custom Products

Personalized, customized, signed-to-name, made-to-order, or specially prepared products may be excluded from withdrawal rights where permitted by applicable law.

How to Withdraw

To exercise a withdrawal right, contact us before the withdrawal period expires:

evelyn.lederman@gmail.com

Please include:

• Your name
• Order number
• Email address used for purchase
• Product purchased
• A clear statement that you wish to withdraw from the purchase

You may use this optional statement:

“I hereby give notice that I withdraw from my contract for the purchase of the following product: [product name], ordered on [date], received on [date if applicable]. Name: [your name]. Email: [your email].”

Returning Goods After Withdrawal

If a valid withdrawal applies to physical goods, you must return the goods within 14 days after notifying us of your withdrawal, unless we agree otherwise.

You are responsible for return shipping costs unless applicable law or a written agreement states otherwise.

Refunds may be withheld until we receive the returned goods or until you provide proof that the goods have been returned, where permitted by law.

13. Refund Timing

Approved refunds will generally be processed to the original payment method.

Processing times may vary depending on the payment provider, bank, or platform.

Original shipping fees may not be refundable unless required by law or unless the return is due to our error.

14. Chargebacks

Please contact us first if there is a problem with your order. We are happy to try to resolve issues directly.

Filing a chargeback without first contacting us may delay resolution and may result in suspension of account access, digital delivery, or future purchases where permitted by law.

15. Gifts

If an item was purchased as a gift, refund eligibility may depend on the original payment method and order details.

Refunds are usually issued to the original purchaser unless otherwise required by law or agreed in writing.

16. Changes to This Policy

We may update this Refund & Returns Policy from time to time. The updated version will be posted on this website with a revised “Last Updated” date.

The policy in effect at the time of purchase will generally apply to that purchase unless a change is required by law.

17. Contact

For refund, return, cancellation, or order questions, contact:

Evelyn Lederman

Texas, United States

Email: evelyn.lederman@gmail.com