We aim to provide a high-quality, structured experience for all participants and customers. Please read our refund terms carefully before booking.

Coaching Sessions (In-Person Programmes)

• All bookings are secured in advance and are non-refundable.

• If a participant is unable to attend a session, we are unable to offer refunds or transfers for missed sessions.

• In exceptional circumstances (e.g. illness or injury), credit for a future block may be considered at our discretion.

• If a session is cancelled by us (e.g. venue issue or unforeseen circumstances), a replacement session or credit will be provided.

Digital Products (Online Resources)

• Due to the nature of digital products, all purchases are non-refundable once access or download has been granted.

• If you experience any issues accessing your purchase, please contact us and we will resolve this promptly.

Cancellations by Us

In the unlikely event that a full programme is cancelled, a full refund or credit will be offered.

Contact

For any queries, please contact: ean@fitballerz.com

By completing a booking or purchase, you agree to the above terms.