Refund Policy

At Freemasons Community operated by GIVI PULSE LTD, we strive to provide high-quality digital products and print-on-demand merchandise to our valued customers. Please read our refund and return policy carefully before making a purchase.

1. Digital Products (eBooks, Downloadable Files)

Due to the nature of digital goods, all sales are final.

Once a product is purchased and downloaded, we do not offer refunds, exchanges, or cancellations.

If you encounter an issue accessing or downloading your file, please contact us at support@freemasonscommunity.life, and we’ll be happy to assist you.

2. Physical Products (Apparel, Merchandise)

Our apparel and products are made to order. We only accept returns or exchanges under the following conditions:

• You received the wrong item or size
• Your product arrived damaged or defective

To request a return or exchange, please contact us within 7 days of receiving your order. Email us at support@freemasonscommunity.life with:

• Your order number
• A clear photo of the issue
• A brief description of the problem

If eligible, we’ll send a replacement at no additional cost. We do not offer refunds for change-of-mind or incorrect sizing ordered.

3. Order Cancellations

Orders can only be canceled within 6 hours of placing them. After this window, your item may already be in production and cannot be canceled.

Need help?

If you have questions about your order, reach out to us at:

📩 support@freemasonscommunity.life