Your orders will be shipped out within 1 month after your order is confirmed. Kindly note that processing time and shipping time is different. Please carefully plan your order to ensure availability to receive your parcel.

Please refer to the shipping zone above for more details. For buyers from Zone 1 & 2, tracking number will be provided. For buyers from Zone 3 & 4, only untracked shipping is available on default. If you prefer tracked shipping via express courier, please contact me at gerhanaartstudio@gmail.com for special quotation. 

For buyers with Tracked Shipment, you will be notified the tracking number for your parcel. You may track your parcel here: https://www.pos.com.my

All of the shipment will be fulfilled by Pos Malaysia.

ZONE 1 ($12 TRACKED SHIPPING, 8-16 days, up to 500g): Hong Kong, Indonesia, Philippines, Singapore, Thailand, Vietnam

ZONE 2 ($17 TRACKED SHIPPING, 8-16 days, up to 500g) : Australia, Austria, Belgium, Bhutan, Brazil, Canada, China, Croatia, Cyprus, Denmark, Dominican Republic, Egypt, Estonia, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, India, Ireland, Italy, Japan, Jersey, Latvia, Lebanon, Lithuania, Luxembourg, Macau, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, Tuvalu, United kingdom, United States

ZONE 3 ($13 UNTRACKED SHIPPING, 2-8 weeks, up to 250g): Brunei, Cambodia, Myanmar

ZONE 4 ($13 UNTRACKED SHIPPING, 2-8 weeks, up to 500g): Andorra, Angola, Argentina, Bahrain, Bangladesh, Barbados, Benin, Botswana, Bulgaria, Burkina Faso, Cameroon, Chad, Chile, Colombia, Congo (Democratic Republic), Congo Republic, Costa Rica, Côte d’Ivoire, Czech Republic (Czechia), Djibouti, El Salvador, Equatorial Guinea, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gabon, Ghana, Greenland, Guam Islands, Guernsey (G.B), Honduras, Jamaica, Jordan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Lesotho, Maldives, Mali, Mariana Islands, Marshall Islands, Monaco, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Niger Republic, Nigeria, Niue Islands, Oman, Pakistan, Palau, Paraguay, Puerto Rico, Qatar, Romania, Rwanda, Senegal, Seychelles, Sri Lanka, Suriname, Eswatini (Swaziland), Taiwan, Tanzania, Togo, Tokelau Islands, Tonga, Tunisia, Uganda, Uruguay, United Arab Emirates, Wallis & Futuna Islands, Samoa (Western Samoa) and Zambia

*Shipping fees will be higher for heavier order 

**Kindly note that all shipment is non-insured. For customers that prefer insured shipping, kindly contact me directly at gerhanaartstudio@gmail.com for price quotation.

All orders are subject to product availability. Please note that if any of the item in your order is already out of stock by the time the order is submitted, you will receive an email to confirm if you would like to proceed with your order. Kindly respond to the email within 7 days or your order will be automatically cancelled.

Please refer on the shipment estimated time for your respective zone. Do mind that shipping time is not inclusive of processing time and may take longer if it is within public holidays, or because of unavoidable circumstances (bad weather, customs inspection, etc.).

Shipping costs for your order are non-refundable. Additional charges may apply depending on your location.  You are responsible for all taxes applicable to the delivery of your order, including but are not limited to sales tax, value added tax, custom duties and excise duties. If there is any damage to your order, please contact us within 45 days from the order arrival, and provide us with video of proof when you first opened the package.

We are not responsible for any package lost for the untracked parcel. Kindly note that when you place your order with us, you understand the risk of lost parcel and we are not to be held accountable once we shipped out your order.

Refunds and cancellations are ONLY ALLOWED BEFORE WE PACK your products. We understand and sympathize that some emergency situations are unavoidable, however, once we have packed your order, you are not eligible for cancellation and refund as the shipment package is pre-paid and non-reusable. Please be mindful of your own budget and availability to accept your parcel when you are placing your order with us. 

We are only able refund up to 85% of your total payment, as the payment provider service have already charged us non-refundable amount of fees, in addition to the currency exchange. We're so sorry for the inconvenience regarding this matter.

For untracked shipment lost delivery during transit, I'm unable to offer a refund as I also suffered a loss for the items shipped and the shipping fee, I highly hope for your understanding🙏. As an alternative, you may email me at gerhanaartstudio@gmail.com for shipping services that offers insurance coverage for lost parcels.

In any case of parcel is rerouted and returned to our address, we could help you to resend the parcel with the shipping fee fully borne by you (the customer). 

For damaged items during delivery, please ensure you take a video when you first opened the package. This will help me to confirm that the items are damaged before or during shipment. Kindly email me at gerhanaartstudio@gmail.com so we can discuss the refund process further. Any damages on the packaging is not considered as damaged product, and you will not be refunded.