At Goodword eBooks, we strive to ensure that every customer has a seamless and enjoyable experience when purchasing and downloading our digital products. However, due to the nature of eBooks as digital goods, all sales are considered final once a purchase has been completed. This is because digital products cannot be returned in the same way as physical items, and once an eBook is downloaded, it cannot be "unread" or returned.

Why We Do Not Offer Refunds

When you purchase an eBook, you gain immediate access to the file, and the delivery of the product is considered fulfilled upon download. Since digital content can be easily copied or shared, offering refunds would present challenges in preventing the misuse or unauthorized distribution of our products.

What If You Encounter Issues?

While we do not offer refunds, we fully understand that technical issues may occasionally arise during the download or reading process. If you experience any problems, such as:

• The file does not download correctly
• The file format is incompatible with your device or reading software
• The download link is broken or missing

Please contact our support team immediately here, and we will work quickly to resolve the issue. Our team can assist with providing a new download link, ensuring the correct format is delivered, or troubleshooting any technical issues you may face.

Our Commitment to Customer Satisfaction

We are committed to ensuring that you receive the product you paid for in good working order. If there are any problems with the file or delivery, rest assured that we will do our best to correct the issue promptly. However, if we cannot resolve the issue to your satisfaction, we will review your case individually to ensure a fair outcome.

Thank you for understanding our policy and for choosing Goodword eBooks. Your satisfaction is important to us, and we are here to assist you with any concerns regarding your digital purchases.