Refund Policy for Online Courses and Digital Products

Thank you for your interest in our online courses and digital products! We strive to provide high-quality learning experiences and valuable resources. Please read our refund policy carefully before making a purchase.

Online Courses

Due to the digital nature of our online courses and the immediate access you gain to course materials upon enrolment, we generally do not offer refunds once you have accessed the course content.

However, we understand that exceptional circumstances can occur. Therefore, refund requests for online courses may be considered under the following specific conditions:

• Technical Issues: If you experience significant and persistent technical issues that prevent you from accessing the course content despite our reasonable efforts to resolve them, you may be eligible for a full refund. You must notify us of the issue within 7 days of your purchase and provide clear documentation of the problem.
• Course Cancellation: If we cancel a course for any reason, you will receive a refund.

To request a refund for an online course under the conditions mentioned above, you must:

1. Contact us via email at info@holisticzonetraining.co.uk within 7 days of purchasing your course.
2. Clearly state the reason for your refund request and provide any supporting documentation (e.g., screenshots of technical issues).
3. Include your full name, email address used for purchase, and the name of the course.

• We will review your request within 10 business days and notify you of our decision. If a refund is approved, it will be processed using the original payment method. Please allow 10 business days for the refund to appear in your account.

Digital Manuals

Given the immediate access and ability to download our digital manuals upon purchase, we have a strict no-refund policy for these products. Once a digital manual has been purchased and accessed or downloaded, it is considered delivered, and no refunds will be issued.

Important Notes

• We reserve the right to refuse a refund if we suspect any abuse of our refund policy.
• This refund policy applies only to purchases made directly through our website https://payhip.com/HolisticZoneTrainingAcademy
• All refunds incur a processing fee of £25.
• We may update this refund policy from time to time. Please review the latest version before making a purchase.

By purchasing our online courses and digital manuals, you acknowledge that you have read, understood, and agreed to this refund policy.