Warranty Policy

At HuiTongDa Tech Co. Ltd, we pride ourselves on the quality and authenticity of our iPhones. Every device we sell is rigorously tested and inspected to ensure it meets the highest standards. To give you additional peace of mind, we offer a comprehensive warranty policy that covers manufacturing defects and unexpected malfunctions. This policy outlines the terms and conditions of our warranty for buyers.

Warranty Coverage

HuiTongDa Tech Co. Ltd warrants that the iPhones sold are free from defects in materials and workmanship under normal use for a period of twelve (12) months from the original date of purchase. This limited warranty covers:

Manufacturing Defects: Any malfunction or defect resulting from an inherent problem in the manufacturing of the device.

Hardware Malfunctions: Issues related to the internal components of the iPhone that are not caused by misuse or accidental damage.

The warranty applies only to the original purchaser and is not transferable. A valid proof of purchase (invoice or receipt) is required for any warranty claim.

Warranty Claim Process

To submit a warranty claim, please follow these steps:

1.

Contact our Technical Support: Before sending your device, please contact our technical support team by email at huitongdatech.cn@gmail.com. Describe the issue in detail and provide your order number and proof of purchase. Our team will attempt to diagnose and resolve the issue remotely.

2.

Return Material Authorization (RMA): If the issue cannot be resolved remotely, our team will provide you with an RMA number and instructions on how to ship your device for evaluation.

3.

Product Shipping: Carefully pack the iPhone in secure packaging, preferably its original packaging, along with all accessories. Clearly mark the RMA number on the outside of the package. Shipping costs to our service center are the customer's responsibility. We recommend using a traceable and insured shipping service.

4.

Evaluation and Repair/Replacement: Upon receipt of the device, our technical team will inspect it to verify the validity of the claim. If the defect is covered by the warranty, we will repair or replace the device at our discretion. The repaired or replacement device will be returned to you free of shipping costs.

Warranty Exclusions

The HuiTongDa Tech Co. Ltd. Limited Warranty does not cover the following:

Accidental Damage: Including, but not limited to, drops, shock, liquid damage, cracked or broken screens.

Normal Wear and Tear: Scratches, scuffs, discoloration, or other cosmetic damage resulting from normal wear and tear.

Abuse or Neglect: Damage resulting from use not in accordance with the manufacturer's instructions, neglect, mishandling, or unauthorized modification of the device.

Unauthorized Repairs or Modifications: Any attempt to repair or modify the device by persons not authorized by HuiTongDa Tech Co. Ltd will void the warranty.

Software: Issues related to software, third-party applications, viruses, or system configuration issues are not covered by this hardware warranty.

Battery: Normal degradation of battery capacity over time is not covered by the warranty, except in cases of proven manufacturing defects.

Products without Proof of Purchase: Products for which a valid proof of purchase cannot be provided.

Return Policy

At HuiTongDa Tech Co. Ltd, your satisfaction is our top priority. We are committed to providing high-quality, original iPhones. If, for any reason, you are not completely satisfied with your purchase, we have implemented a clear and fair return policy to give you peace of mind. This policy details the conditions and procedures to follow for any product return.

Return Eligibility Conditions

For a product to be eligible for a return, the following conditions must be met:

Return Period: The product must be returned within 14 days of the date of receipt. After this period, we unfortunately cannot accept your return.

Product Condition: The product must be in its original condition, unused, undamaged, and in its original packaging, with all accessories, manuals, and components included. Any signs of wear, damage, or alteration may result in the return being rejected.

Proof of Purchase: A valid proof of purchase (invoice, receipt, or order confirmation) is required for all returns.

Non-Returnable Products: For hygiene or safety reasons, some items may not be eligible for return. This includes, but is not limited to, products whose original seal has been broken, opened software, and gift cards. Personalized or custom-made products are also non-returnable.

Return Process

To initiate a return, please follow the steps below:

1.

Contact our Customer Service: Before returning a product, please contact our customer service by email at huitongdatech.cn@gmail.com. Please include your order number, the name of the product you wish to return, and the reason for the return. Our team will provide you with a Return Material Authorization (RMA) number and detailed instructions on how to proceed.

2.

Product Packaging: Carefully pack the product in its original packaging, ensuring all accessories and documents are included. Please write the RMA number clearly on the outside of the package.

3.

Return Shipping: You are responsible for return shipping costs, unless the return is due to our error (defective product, incorrect item, etc.). We recommend using a trackable and insured shipping service, as we are not responsible for items lost or damaged during return shipping.

4.

Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility requirements. It may take up to 5 to 7 business days to process your return.

Refunds and Exchanges

Refunds: If your return is approved, a refund will be issued to the original payment method within 7 to 10 business days after approval. Please note that the original shipping charge is non-refundable, except in the case of an error on our part.

Exchanges: If you would like to exchange a product for another, please specify this when requesting your return. Exchanges are subject to stock availability. If the desired product is unavailable, a refund will be offered.

Exceptions

We reserve the right to refuse a return if the eligibility requirements are not met or if the product shows signs of abuse or neglect.

Contact Us

For any questions regarding our return policy or to initiate a return, please contact our customer service .

We are here to help you and make your shopping experience as pleasant as possible.

Shipping Policy

At HuiTongDa Tech Co. Ltd., we are committed to providing you with a smooth and efficient shopping experience, from ordering to receiving your iPhone. Our shipping policy is designed to clearly inform you about shipping options, times, costs, and tracking procedures. We work with reliable logistics partners to ensure your order arrives safely and promptly.

Shipping Options and Times

We offer several shipping options to meet your needs:

Standard Shipping: Estimated delivery time of 7 to 14 business days to most international destinations. This option is ideal for non-urgent orders.

Express Shipping: Estimated delivery time of 3 to 7 business days for faster deliveries. Additional fees apply for this option.

Important Note: Delivery times are estimates and may vary depending on the destination, customs procedures, and unforeseen transport conditions. Orders are processed and shipped Monday through Friday, excluding holidays. Any order placed after 2:00 PM (Shenzhen local time) will be processed the following business day.

Order Tracking

As soon as your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your delivery in real time via our logistics partner's website. Please allow up to 24 hours for tracking information to be updated after shipment.

Shipping and Taxes

Shipping costs are calculated based on the weight and size of your order, and the destination. The exact shipping cost will be displayed during the checkout process, before finalizing your purchase.

Taxes and Customs: For international deliveries, please note that import taxes, customs duties, and fees may be applied by the destination country. These fees are the customer's responsibility and are not included in the product price or shipping costs. We recommend contacting your local customs office for detailed information on applicable fees before placing your order.

International Deliveries

HuiTongDa Tech Co. Ltd ships its products to many countries around the world. Shipping times and costs for international orders can vary considerably depending on the destination and local customs regulations. We strive to minimize delays and facilitate the customs clearance process for our international customers.