Choose your product and options, then send your order number, clear photos, exact name and dates, exact wording, colors/theme, and service or event date to inkinfusedmemories@gmail.com or text 562-550-0699. We confirm your details and provide a proof for approval before personalized production begins. Check spelling, dates, photos, and layout carefully. Processing time and shipping transit are separate; please confirm time-sensitive deadlines before ordering. Personalized/custom products are non-refundable. For damage or an incorrect item, contact us with photos.