Thanks for shopping at Inside Matts Confidential

If you are not entirely satisfied with your purchase, we’re here to help.

Returns:

You have 30 days from the delivery date to return your item.

Items must be unused, in original condition, and with all packaging & tags.

Certain items, such as Digital Products, personalized items, or final sale products, are Non-Refundable.

Return Shipping:

If the return is due to an error on our part (wrong item, defective, or damaged), we’ll cover the return shipping costs.

If you're returning the item for other reasons (e.g., changed your mind), the customer is responsible for return shipping costs.

We recommend using a trackable shipping service to ensure the item is received.

Refunds:

Once we receive and inspect your return, we will process your refund within 7 days.

Refunds will be issued to the original payment method.

Shipping costs (original and return) are non-refundable, unless the return is due to our mistake.

Exchanges:

Need a different size or color? We offer exchanges for eligible products. Just reach out to us to arrange it!

How to Start a Return:

Contact us at request.assistance.imc@gmail.com with your order number and reason for return.

We’ll provide further instructions to make the return process smooth and easy.

If you have any questions, feel free to reach out—we’re happy to help!