Policies

Welcome to Intertwined Graphic Design! To keep our process smooth, fair, and stress-free for both of us, please review the policies below before placing your order. By purchasing from us, you agree to the following terms:

1. Payment Policy

Intertwined Graphic Design does not accept deposits.

Full payment is required upfront for any service, product, or design request.
Work will not begin until payment is received.
No previews, drafts, or final files are delivered without payment.
NO PAYMENT = NO DESIGNS.

This protects both you and the designer, ensuring timelines stay consistent and your project stays on track.

2. Refund Policy

Digital / Online Purchases

All digital items are non-refundable, non-exchangeable, and final sale.
Once a digital file or template is delivered, it cannot be returned.

Physical Party Favors

Refunds are unavailable once printing and/or assembling has started, as materials and labor have already been used.
If you need to cancel before printing begins, reach out immediately. Approval is not guaranteed.

3. Turnaround Time

Our standard turnaround time is 3–5 business days, depending on:

Order size
Customization requests
Communication speed
Current workload

Turnaround time does not include delivery time or delays caused by incomplete information or inaccurate instructions.

4. Revisions + Design Satisfaction

We want you to love your order.

Revisions are currently free due to low demand.
You may request adjustments until you’re satisfied.
Please send all revision requests as clearly as possible to avoid delays.

5. Booking Guidelines (Party Favors)

To ensure your order is designed, printed, prepped, and ready on time:

Please book your party favor order 2–3 weeks before your event.
Large orders or complex themes may require more time.
Booking early helps guarantee availability.

6. Rush Orders & Rush Fees

Rush orders are accepted when possible, with fees applied:

Unfilled Party Favors

Any order placed within 3 days (72 hours) of the event date is a rush order.

Filled Party Favors

Any order placed within 1 week (168 hours) of the event date is a rush order.

Important Notes:

Rush fees must be added at the time of purchase.
Rush availability is not guaranteed and depends on workload.
Rush fees are non-refundable.

7. Local Delivery Policy

Local delivery is available for customers in:

North East Houston
Surrounding areas

Rush Delivery

Rush orders (filled or unfilled) are only available for local delivery. Extra fee will apply.

Exact delivery time will be discussed after payment.

8. Communication

You may contact Intertwined Graphic Design through:

Instagram: @intertwinedgraphicdesign (fastest response)
Email: intertwinedgraphicdesign@gmail.com

Please allow 24 hours for a response, though most messages are answered sooner.

9. Customer Responsibility

Before submitting your order, please make sure:

All names, dates, colors, and information are spelled correctly
You confirm your event date
You understand whether your order is digital, filled, or unfilled

Mistakes provided by the customer are not refundable.

10. Copyright, Ownership & Usage Rights

All designs, templates, and graphics created by Intertwined Graphic Design are protected under copyright.

Reselling, redistributing, copying, altering, or sharing designs with other graphic designers is strictly prohibited.
Purchasing a file does not grant permission for commercial use.
Legal action will be taken if violated.

11. Order Accuracy & Satisfaction

We work hard to ensure all items match your request as closely as possible. If there is a concern with your order, please contact us within 24 hours of receiving your items so we can assist you.

FAQs

Monday - Friday: 4:30pm - 10 PM
Saturday: 12 PM - 11 PM
Sunday: Closed
Closed for Federal & Observed Holidays
Yes! Once you purchase a digital design from Intertwined Graphic Design, you can contact me for FREE editorial services. Follow the instructions given with your purchase. Note that I do not change elements.
Vista Print
Zazzle
Uprinting
Got Print
Canva, disclosure: if you purchase a template that uses pro and you don't have pro I'm not sure it'll go through.
Note: The button designs are formatted to fit buttons 4 inches and larger. You can print them on smaller buttons but, the quality may be blurry.
You can inquire about free services! Head over to the contact page and send me a message. I only offer free content for those who qualify and I only approve up to 3 applicants a month. I refer to it as content 4 content. I'm providing you with content for your account while you're providing me with photos and publicity. Though I do allow you to choose your designs, not all graphic designs are applicable in content 4 content. You must have a followers minimum of 3,500 and a very active account, story viewers, and likes, do not waste my time! Once approved you'll be able to choose a design and it will be watermarked for promotional reasons.
You receive up to 3 FREE graphic designs for your Youtube & other social platforms
- Send me a email, If you send anything through DM, your offer will be terminated. Your email should follow something along the lines of this format:
Email Template: Thank you so much for the offer Intertwined Graphic Design, I (your Instagram username) am interested in a (product), (product), and a (product). Here's some pictures: (insert 5-10 pictures). I want it to say (text here). I want to go more for (aesthetic/color). I want it to look more like (reference photo(s)). I'll tag you when I post! Thank you again!

This is a trust based offer. I'm trusting that you will do your part as far as the promo goes. If I like the retention and website traffic, I may even work with you again. If its too many problems with the promo part, free services will be terminated.