Statutory Right to Cancel (14-Day Cooling-Off Period)

• Cancellation period: Under UK law, you have 14 days from the day you receive your order to notify us that you wish to return it.
• Return window: Once you have notified us, you must send the items back within a further 14 days.
• Refund eligibility: To receive a full refund, exchange or store credit, items must be returned unused, unwashed and in a resalable condition.

Return Shipping Costs

• Customer responsibility: You will be responsible for paying your own shipping costs for returning your item.
• Recommendation: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for items lost in transit.

Faulty, Damaged, or Incorrect Items

• Consumer Rights Act 2015: If your merchandise arrives damaged, faulty, or is not what you ordered, you are entitled to a full refund, replacement or store credit
• Reporting window: Please contact us within 14 days of receiving your package to report any faults or damage

Exceptions to Returns

• Custom merchandise: Custom-printed items, bespoke designs, or personalized merchandise cannot be returned unless they arrived damaged

How to Return Your Item

1. Contact our support team at invasiontheride@gmail.com with your order number and reason for return.
2. We will provide you with the correct return shipping address and instructions.
3. Securely package your item and post it back to us using your chosen courier.

Refunds Process

• Once we receive your item, we will inspect it and notify you that we have received your returned merchandise.
• We will initiate a refund to your original method of payment within 14 days of receiving the goods back.
• Depending on your card issuer's policies, it typically takes 3 to 5 working days for the funds to credit your account.