
FAQs
-
Not by my phone number of course! But, you contact me by my website email: JandAImaginarium@gmail.com.
I can answer any questions you have about orders, designs, something not download correctly, concerns, or anything. I'm willing to answer anything I can when I can, On the contact page you can send me messages.
-
Yes! Once you buy one of my designs, digital artworks, or coloring books, it will download directly to your computer, email box that you signed up with, or straight to your downloads folder.
-
Unfortunately, due to the nature of the purchase, I am unable to offer refunds. As once you download it, it is in your possession. I have no way of knowing how to get it back or if you deleted the file. Although if there is an error or issue downloading the content, due to lack of connection, after buying, it will allow you ten tries to download said product with extra charge.
-
Yes, periodically during events such as the summer, holidays, special things, I will have discounts on all my products or a select few items. Ranging from 10% to 25% off.
-
Depending on the file there are different ways to do this. If it's a image to be made into clothing design or stickers or even bookmarks, it needs no editing or changing. However, when purchasing coloring books, digital bundles and packs, when getting the file, it will already be set in editable, so you can do whatever you want. Simply open the PDF, click the text button wherever you wish to add, and complete the process to the pack, then choose save. Remember to always save a hard copy that has not been edited. For coloring books that are editable, if you want to color it digitally, just upload it into paint or some other program similar to use.
-
Yes, if you subscribe to the bottom of my home page, you will get a message in the email you sign up with of new items coming up. However, as I tend to be a bit over zealous, you may get frequent notifications.
-
Yes. I will always take into considerations of any ideas people have for designs. But if you want a particular custom work done, contact me.
-
Yes you can. You can go onto the shop page and find the link to purchase custom designs. Yes, you can request a specific design you'd like me to do for you under a fee. It doesn't matter what it is. You will be charged $20 dollars for three custom designs of whatever you want. When you purchase this option, you will need to provide a detailed description of what your looking for, what type of style, and what you want it to be used for. However there are restrictions:
No nudity, no drug use, and nothing that resembles any form of abuse or cruelty toward people and animals.
With the purchase, you will get three custom designs that is yours to use, that no one will have access to them but you. The only place that it will be shown on my Gallery page, with consent from the customer.
The process of making custom designs can take 3 to 5 days, at most a week. It will be personally sent to you through the email you have provided.
-
Yes, you may find the link to the merch store at the top of the website. This will lead you to my Zazzle merch store where you can browse my items and products at your leisure. All designs can be used and uploaded as merch on any site.
-
No. No cash payments. Strictly credit or debit card or coupons. You can also use gift cards tied to the website to purchase things with a limited amount.
