Hi, I'm João Ribeiro, a Customer and Technical Support professional with experience supporting international digital platforms and subscription-based services.

Throughout my career, I've developed a strong interest in Support Operations, Quality Assurance, troubleshooting, and process improvement.

I created the Customer Support Operations Toolkit to turn practical experience into useful resources that other support professionals and teams can learn from, adapt, and improve.

I'm always interested in exchanging ideas, learning from others, and finding better ways to deliver great customer support