Q: How do I access my digital product after purchasing?

A: Instantly! As soon as your payment is processed, you will be given a secure download link right on the screen. A copy of the download link will also be sent directly to your email.

Q: Can I share my digital playbook or files with friends or colleagues?

A: No. All digital products come with a personal, non-transferable license for individual use only. Reselling, redistributing, or sharing Centz digital files publicly is strictly prohibited to protect our intellectual property.

Q: When will my physical products ship, and how much is shipping?

A: Orders for physical merchandise are processed within 1 to 2 business days. We utilize a flat-rate domestic shipping model ($4.99 per order), with estimated delivery taking between 2 to 11 business days. Tracking details are emailed upon dispatch.

Q: What is your refund or return policy?



A: All sales are final. Due to the instant-access nature of our digital playbooks and templates, refunds or exchanges cannot be offered on digital files. For our curated physical merchandise, all sales are final once processed and shipped. Every physical item is thoroughly inspected and tested prior to dispatch to ensure it matches its description.

Q: Is my payment and personal information secure?

A: Absolutely. All transactions are processed through encrypted, industry-standard payment gateways (via Payhip/Stripe/PayPal). Centz never stores, views, or has access to your full credit card numbers or banking data.

Q: How can I reach Centz customer support if I need help?



A: You can reach out directly through our store's Contact page, and we will get back to you as quickly as possible to resolve any issues.