Centz Shipping & Returns Policy

Processing Time: Orders for physical merchandise are typically processed and packed within 1 to 2 business days.
Shipping Rates & Delivery: We utilize a streamlined flat-rate domestic shipping model ($4.99 per order). Estimated transit time is 2 to 11 business days depending on your location.
Order Tracking: Once your physical item is dispatched, tracking information will be provided via email so you can monitor your package's journey.
Incorrect Addresses: Customers are responsible for providing accurate shipping details at checkout. Centz is not responsible for packages misdelivered due to incorrect or incomplete address entries.

Instant Access: All digital purchases (including playbooks, guides, and software templates) are delivered instantly via secure download links provided immediately upon checkout and sent to your email.
Download Issues: If you experience any technical issues accessing your digital download file, please contact us immediately, and we will ensure you receive your files promptly.

Digital Products: Because digital assets, files, and software templates can be instantly downloaded and retained, all digital product sales are final and non-refundable.
Physical Products / Damaged Items: We take pride in the quality of our physical goods. If a physical item arrives damaged, defective, or incorrect, you must notify us within 7 days of delivery with clear photographic evidence.
Resolution: Upon verifying a damaged or incorrect item, we will work with you to provide a replacement or appropriate resolution. Returns are not accepted for buyer’s remorse or opened/used physical merchandise unless explicitly covered by a specific product guarantee.

Last Updated: October 2026